Confidentiality

At UMass Lowell Counseling Services (UMLCS), the privacy of our clients is of utmost importance. Information from counseling sessions is discussed only in confidential UMLCS staff and supervision meetings. No information about our clients, including their attendance at UMLCS sessions, will be discussed or released without your written consent. Your clinician's notes are kept in an electronic medical records (EHR) system that is separate from all other UMass Lowell records. 

Confidentiality is legally required to be breached in the following circumstances:

  1. If a client is at imminent risk of suicide;
  2. If a client is at imminent risk of engaging in homicide or seriously injuring another person;
  3. If a client reports abuse of a child, person with a disability, or elder;
  4. If a court order is issued.

Eligibility

All full-time and many part-time matriculated UMass Lowell students are eligible for services at UMLCS. Students who are exclusively on line are not eligible for services at Counseling or Health Services. 

  • Incoming first-year students are eligible for UMLCS services on the first day of classes. 
  • Middlesex Community College students living in a UMass Lowell residence hall are also eligible for UMLCS services. 
  • Graduate students must be registered for at least 1 credit to be eligible for UMLCS services. 
  • Graduate students enrolled for Continued Matriculation only are not eligible for UMLCS services.
  • Students fully withdrawn from the current semester are not eligible for services until they register for classes again during a subsequent semester.

Documentation Requests

UMLCS does not provide documentation in support of emotional support animals nor can we provide documentation in support of excused absences from classes or exams.

Fees

There are no fees or costs associated with any UMLCS services.