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Policies

CONFIDENTIALITY

At UMass Lowell Counseling Services (UMLCS), the privacy of our clients is of utmost importance. Information from counseling sessions is discussed only in confidential UMLCS staff and supervision meetings. No information about our clients, including their attendance at UMLCS sessions, will be discussed or released without your written consent. Your clinician's notes are kept in an electronic medical records (EHR) system that is separate from all other UMass Lowell records. This EHR is also shared by other UMass Lowell Wellness Center departments. Therefore, Disability Services staff and Health Services staff are able to view a record of our clients' attendance, though nothing about the content of sessions.

Confidentiality is legally required to be breached in the following circumstances:

  1. If a client is at imminent risk of suicide;
  2. If a client is at imminent risk of engaging in homicide or seriously injuring another person;
  3. If a client reports abuse of a child, person with a disability, or elder;
  4. If a court order is issued.

ELIGIBILITY

All full-time and part-time matriculated UMass Lowell students are eligible for services at UMLCS. Incoming first-year students are eligible for UMLCS services on the first day of classes. Middlesex Community College students living in a UMass Lowell residence hall are also eligible for UMLCS services. Graduate students must be registered for at least 1 credit to be eligible for UMLCS services. Graduate students enrolled for Continued Matriculation only are not eligible for UMLCS services.

FEES

There are no fees or costs associated with any UMLCS services.