Office of Residence Life

Housing Cancellations

Students who have submitted a housing contract have entered a legally binding agreement with the University. This agreement secures housing with the expectation that once this housing is not needed, the Housing Office will be notified in a timely manner by filling out the housing cancellation form on the Online Housing Gateway. As outlined in your contract, the date in which you cancel may result in financial penalties. If you cancel your contract at any time and you are still enrolled as a student at UMass Lowell, you will forfeit your $200 housing deposit. Additional cancellation penalties are:

For reservations made for the full academic year:

Dates

Fall Refund

Spring Refund

Through July 15

100%

100%

July 16 to the first day of class

50%

100%

From the second day of class to last business day in Nov.

0%

50%

After the last business day in Nov.

0%

0%

For reservations made for the spring semester:

Dates

Spring Refund

Through the first day of class

50%

From second day of classes

0%

If you are assigned after July 15, you will have two (2) weeks from the time of assignment (not the time you check in) to cancel for no obligation. This 2 week period will be void once the student checks into the assignment. Once that happens the student will be held to the charges outlined above.

Check-Out

If you have to cancel after you have already checked into your room, you will have 48 hours from the time you cancel to properly check-out. This includes:

  • Move out all of your belongings
  • Clean your room, if necessary
  • Return your key and sign your inventory form with a Residence Life staff member of your hall

Failure to comply with any of these may result in additional charges.

Refund Exceptions

There are certain exceptions in which a refund of charges and deposit will be made. If you have already checked into your room, you will be prorated from the time of cancellation. These exceptions include:

  • Withdrawal from University
  • Transferal to another University
  • Military deployment
  • Academic suspension
  • Academic dismissal
  • Graduation
  • Clinical or Student teaching experience

Reasons that will not be accepted for a refund include, but are not limited to:

  • Financial concerns
  • Moving off campus / Commuting
  • General dissatisfaction with residence hall
  • Residence Hall and/or University judicial sanctions

Appeals

We understand there are certain factors outside of your control that require you to leave on-campus housing. If you believe you should be entitled to a refund you may review our Housing Appeal Guidelines (pdf) for the appeals process. Please note that appeals will not be accepted if you have not submitted a cancellation form.

Questions?

If you have any questions regarding housing, please call (978) 934-5160 or e-mail the Office of Residence Life.