- Why didn't I get paid?
There are several reasons why you may not have been paid. Perhaps your manager did not approve your time sheet, your contract was terminated or there was an error with your time sheet. Contact the Payroll Department at email@example.com or 978-934-3530 for assistance.TOP
- I think there is a mistake on my pay check. What should I do?
Contact the Payroll Department at firstname.lastname@example.org or 978-934-3530 for assistance.TOP
- What is my employee number?
It is your employee ID number and you can find it on your paycheck (see a sample) or log into HR Direct and view it on your time sheet.TOP
- What is my ISIS ID number?
It is your Campus ID number and you can find it on your paycheck (see a sample) or your parking ID, or log into iSiS.TOP
- What should I do if I make a mistake on my time sheet?
If you made a mistake, view this job aid (pdf) for common time sheet errors and corrections if you are a benefited employee. You can also contact the Payroll Department at email@example.com or 978-934-3530. Depending on the time frame, you may be required to complete a paper time sheet.TOP
- What should I do if I forget to fill out my time sheet?
If the time sheet entry deadline for the pay period (pdf) has passed you will need to complete a paper time sheet including supervisor signature and submit it to payroll either by fax 978-934-3036, scanning and emailing it to firstname.lastname@example.org or hand delivering it. If the time sheet entry deadline has not passed, you may log in to HR Direct Self Service and enter your hours for the pay period.TOP
- How can I change my tax withholding?
View this job aid (pdf) to review how to change your tax withholding.TOP
- What do all those abbreviations on my pay statement mean?
This comprehensive guide (pdf) explains what all of those codes mean on your pay statement. Contact the Payroll Department at email@example.com or 978-934-3530 for more information.TOP
- What if I get called for jury duty?
Benefited employees should use the jury duty code on your time sheet and send a jury duty slip to the Human Resources office. Get more information on civic duty leave under your bargaining unit contract or within non-unit policies.
For non-benefited employees, if you are called to jury duty on a day you are regularly scheduled to work you may be paid for the day. Please mark your regular hours for the day on your time sheet and in the comments section note the day as jury duty. Send your jury duty slip to the Human Resources office.TOP
- What should I do if I lose my check?
Contact the Payroll Department immediately at firstname.lastname@example.org or 978-934-3530.TOP
- How much can I earn on a part-time contract if I am a retired employee?
You will find the information you need regarding part-time work as a retiree on the Massachusetts Treasury site.TOP