Please note that certain policies and procedures must be adhered to for the purpose of legal compliance when using e-commerce or collecting revenue. Forms receiving payments are required to be handled by a PCI compliant staff member.
The university has two authorized vendors: BlueSnap and Eventbrite. Web Services will work with you to determine the best vendor for your need. There are no fees for free events. Both tools charge a service fee that must be absorbed into the ticket price per university policy.
Tickets cannot be sold at the door.
Required Information for Cash Management
- Dept. head authorization
- Event Name
- Contact Person for Event
Chartstring info for where the revenue should be placed:
- Business Unit
- Account Code
- Department ID
- Program Code
- Class (optional)
- Project / Grant (optional)
Payments processed through BlueSnap are processed directly into a pre-designated revenue account, and each payment site can be customized for each event (within certain limitations) based on the information you provide.
Check payments received from Eventbrite will be deposited and GL accounts will be credited approximately equal to check deposited amount. Cash Management will reconcile check amount to sales reports generated in Eventbrite.
BlueSnap refunds are handled by the UMass President’s Office Treasurer. The event contact person should fill out the Credit Request Form and send to Treasurer_eCommerce@umassp.edu.
For Eventbrite, all refund requests will be routed to the Office of Cash Management Services at UMass Lowell. Only Amy Kirchner or Donna Barron from the Office of Cash Management Services are allowed to initiate the refund process.