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Information for Students

Our staff is committed to assisting students with documented disabilities by providing reasonable accommodations, coordinating services and creating accessibility through assistive technology and other means. The website will acquaint you with the registration process. Additionally, you will be informed of the services the office provides and the assistive technology that is available through our office.

Accommodations are based on disability documentation as well as interactive interviews between students and Disability Services staff. If you would like examples of typical accommodations, please contact us.

The University has the right to approve or deny services requested by students which are not considered reasonable, constitute an undue burden or modify the essential elements of a course/program.

Many of the forms below are in pdf format and you will need Adobe Acrobat Reader to view any pdf files. It can be download for free from the Adobe website.


  • Submit adequate Documentation of your disability (see a detailed list of required Documentation below) Documentation is reviewed weekly.
  • Make an appointment with the Office of Disability Services before the semester starts.
  • Working together, we will establish an accommodation plan to best help you access the course curriculum. All interactions are private and confidential.

Transition From High School To College

The movement from secondary to post-secondary education for students with disabilities involves significant changes in applicable laws and legal rights and responsibilities. In high school, most students with disabilities have been provided services under the Individuals with Disabilities Education Act (IDEA) which is a funding statute requiring schools to identify students with special needs and to provide services (special education) for students with disabilities. IDEA does not apply to post secondary education.

Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act apply to both secondary education and post-secondary education settings. These statutes are civil rights (non-discrimination) statutes and require the provision of reasonable accommodations for equal access to services and programs for qualified students.

The following pages provide a summary of the major legal differences between high school and college that students with disabilities need to understand.

For further information about services for students with disabilities at UMass Lowell, contact Disability Services. You may also wish to consult the extensive legal information about disability and higher education available from the Council on Law in Higher Education.


  • Individualized Education Plan (IEP) or 504 Plan that you may have from High School and a copy of your latest neuropsychological testing that was conducted along with those documents. (This documentation cannot be older than 5 years)
  • If you attended another college/university and received accommodations at the institution, you can get a letter from their disability services office that states the dates you attended and the accommodations you received along with the documentation you provided to receive these accommodations.
  • If you are a military veteran, you can send your discharge paperwork with the percentage of disability you may have according to the VA.
  • If you do not have access to any of the above, you may have your provider complete one of our verification forms. Please follow the link below and choose the verification form that best fits your diagnosis.
    1. Physical Disability - Medical Verification Form (pdf)
    2. Mental Disability - Psychological Verification Form (pdf)
    3. ADD/ADHD - ADD Verification Form (pdf)

Our Specialist review documentation once a week as a team and get in touch with you via your student email address to schedule an Intake Appointment. During that appointment, we will work together to determine academic accommodations.


Case Management

  • Time Management
  • Organization
  • Coordination of tutoring services
  • Referrals and assistance in navigating the UMass Lowell campus community
  • Collaborate with faculty and staff
  • Additional support services


  • Advocate for disability rights on campus
  • Coordinate support group for students with special needs
  • College life
  • Offer presentations to faculty on needs of students with disabilities

Disability Awareness

  • Advisor to Disable the Label Club
  • Broaden awareness on campus to the rights, challenges, and abilities of students with disabilities
  • Educational support as the University moves towards universal design


The staff of Disability Services acts as liaisons between students with disability and their faculty members. If a faculty member has a concern regarding classroom or teaching accommodations, he or she is urged to discuss the concern with Disability Services staff immediately. Disability Services staff will review the concern against the mandates of the Americans with Disabilities Act to determine whether and how the concern might be resolved.

Please read the: Reasonable Accommodations (pdf) document.

Follow Up for Related Concerns

If you do not believe that your needs are being adequately or appropriately met, you are encouraged to meet with Disability Services. DS will work with you on a case-by-case basis to attempt to resolve your concerns when feasible within the limits established by law for the provision of reasonable accommodations. If you have a concern or complaint that your rights under the Americans with Disabilities Act have not been met, please contact: Clara I. Orlando, Director, Equal Opportunity and Outreach, 978-934-3566.


Student Responsibilities:

  • Read the DS Student Agreement (pdf)
  • Students are responsible for self-identification, unlike high school where the school district identified, evaluated and intervened.
  • Students are required to provide adequate documentation to demonstrate the existence of a disability as defined under ADAAA guidelines.
  • At the beginning of each semester students are required to complete a Faculty Notification Form (pdf) to request accommodations.
  • Students are responsible for alerting DS if they experience difficulties accessing their accommodations.
  • Students are responsible for making arrangements to receive their extra-time accommodation, at least 7 days prior to the exam and must contact DS of any scheduling conflict.
  • If students do not request accommodations at the start of the semester, faculty needs a minimum of one week's notification to implement accommodations.

Disability Services (DS) Responsibilities:

  • The University will provide students with documented disabilities access to all services, programs, or activities sponsored by the University.
  • DS will provide reasonable accommodations to ensure equal access to all academic programs.
  • DS will provide students with documented disabilities supportive services during their college tenure.
  • As per FERPA (Right to Privacy Laws), DS staff will only communicate with the student, for privacy protection, unless the student signs a Consent to Release form (pdf).
  • With the student's consent, DS staff will work with any third parties (e.g. Commission for the Blind) to ensure a smooth transition to campus life.

Dining Requests

For students needing special dining services please contact University Dining by email at:

You will need Adobe Acrobat Reader to view any pdf files. It can be download for free from the Adobe website.

requesting Accommodation from your Professor

Please watch this video for an example of the kind of conversation you should have when you bring your accommodation letter to your professor.