Verbal Communication

  • Perform and entertain before groups
  • Speak well in public appearances
  • Confront and express opinions without offending
  • Interview people to obtain information
  • Handle complaints ___in person ___over phone
  • Present ideas effectively
  • Persuade/influence others to a point of view
  • Sell ideas, products or services
  • Debate ideas with others
  • Participate in group discussions and teams

Nonverbal Communication

  • Listen carefully and attentively
  • Convey a positive self image
  • Use body language to make others comfortable
  • Develop rapport easily with groups of people
  • Establish culture to support learning
  • Express feelings through body language
  • Promote concepts through a variety of media
  • Believe in self worth
  • Respond to non-verbal cues
  • Model behavior or concepts for others

Written Communication

  • Write technical language, reports, manuals
  • Write poetry, fiction plays
  • Write grant proposals
  • Prepare and write logically written reports
  • Write copy for sales and advertising
  • Edit and proofread written material
  • Prepare revisions of written material
  • Utilize all forms of technology for writing
  • Write case studies and treatment plans
  • Demonstrate expertise in grammar and style

Train / Consult

  • Teach, advise, coach, empower
  • Conduct needs assessments
  • Use a variety of media for presentation
  • Develop educational curriculum and materials
  • Create and administer evaluation plan
  • Facilitate a group
  • Explain difficult ideas, complex topics
  • Assess learning styles and respond accordingly
  • Consult and recommend solutions
  • Write well organized and documented reports

Analyze

  • Study data or behavior for meaning and solutions
  • Analyze quantitative, physical and/or scientific data
  • Write analysis of study and research
  • Compare and evaluate information
  • Systematize information and results
  • Apply curiosity
  • Investigate clues
  • Formulate insightful and relevant questions
  • Use technology for statistical analysis Research
  • Identify appropriate information sources
  • Search written, oral and technological information
  • Interview primary sources
  • Hypothesize and test for results
  • Compile numerical and statistical data
  • Classify and sort information into categories
  • Gather information from a number of sources
  • Patiently search for hard-to-find information
  • Utilize electronic search methods

Plan and Organize

  • Identify and organize tasks or information
  • Coordinate people, activities and details
  • Develop a plan and set objectives
  • Set up and keep time schedules
  • Anticipate problems and respond with solutions
  • Develop realistic goals and action to attain them
  • Arrange correct sequence of information/actions
  • Create guidelines for implementing an action
  • Create efficient systems
  • Follow through, insure completion of a task

Counsel and Serve

  • Counsel, advise, consult, guide others
  • Care for and serve people; rehabilitate, heal
  • Demonstrate empathy, sensitivity and patience
  • Help people make their own decisions
  • Help others improve health and welfare
  • Listen empathically and with objectivity
  • Coach, guide, encourage others to achieve goals
  • Mediate peace between conflicting parties
  • Knowledge of self-help theories and programs
  • Facilitate self-awareness in others

Interpersonal Relations

  • Convey a sense of humor
  • Anticipate people's needs and reactions
  • Express feelings appropriately
  • Process human interactions, understand others
  • Encourage, empower, advocate for people
  • Create positive, hospitable environment
  • Adjust plans for the unexpected
  • Facilitate conflict management
  • Communicate well with diverse groups
  • Listen carefully to communication

Leadership

  • Envision the future and lead change
  • Establish policy
  • Set goals and determine courses of action
  • Motivate/inspire others to achieve goals
  • Create solutions to complex problems
  • Communicate well with individuals at all levels
  • Develop and mentor talent
  • Negotiate terms and conditions
  • Take risks, make hard decisions, be decisive
  • Encourage the use of technology at all levels

Management

  • Manage personnel, projects and time
  • Foster a sense of ownership in employees
  • Delegate responsibility and review performance
  • Increase efficiency to achieve goals
  • Develop and facilitate work teams
  • Provide training for development of staff
  • Adjust plans/procedures for the unexpected
  • Facilitate conflict management
  • Communicate well with diverse groups
  • Utilize technology to facilitate management

Financial

  • Calculate, perform mathematical computations
  • Work with precision with numerical data
  • Keep accurate and complete financial records
  • Perform accounting functions and procedures
  • Compile data and apply statistical analysis
  • Create computer generated charts
  • Use computer software for records and analysis
  • Forecast, estimate expenses and income
  • Appraise and analyze costs
  • Create and justify organization's budget

Administrative

  • Communicate well with key people
  • Identify and purchase necessary resources
  • Utilize computer software and equipment
  • Organize, improve, adapt office systems
  • Track progress of projects and troubleshoot
  • Achieve goals within budget and time schedule
  • Assign tasks and sets standards for support staff
  • Hire and supervise temporary personnel
  • Demonstrate flexibility during crisis
  • Oversee communication, email and telephones

Create and Innovate

  • Visualize concepts and results
  • Intuit strategies and solutions
  • Execute color, shape and form
  • Brainstorm and make use of group synergy
  • Communicate with metaphors
  • Invent products through experimentation
  • Express ideas through art form
  • Remember faces, accurate spatial memory
  • Create images through, sketches, sculpture, etc.
  • Utilize computer software for artistic creations

Construct and Operate

  • Assemble and install technical equipment
  • Build a structure, follow proper sequence
  • Understand blueprints and architectural specs
  • Repair machines
  • Analyze and correct plumbing or electrical problems
  • Use tools and machines
  • Master athletic skills
  • Landscape and farm
  • Drive and operate vehicles
  • Use scientific or medical equipment