We know sometimes it can be frustrating when things aren't working the way they should. So we have tried to make getting help easier and faster to get you back up and running.
Here you can find quick links to our most frequently asked questions, as well as resources, helpful links, and training schedulers for you in the drop-downs below.
If you can't find what you are looking for, you can always call us at 978-934-4357.
Hit the ground running with easy instructions on getting connected and protecting your personal information.
Here, you can find the links that we think might be the most useful for you!
We have curated the most commonly asked about links here for ease of access.
If you need something else, please check out our services by category for more!
We know you're busy. Teaching, grading, researching, and a million more things.
Here are some of the resources we hope can help you get on the right track as quickly as possible!
If you need something else, please check out our services by category for more!
Welcome to UMass Lowell!
IT is here to get you up and running on campus.
Take a tour through the resources we've put together for you here in one convenient spot.
Our goal? To give you the tools and tips you need to find the answers you need any time, day or night!
If you have yet to receive your email address, please call HR and ensure your paperwork has been process (background check, i9, etc.).
The service desk will be unable to assist you with an email address or password until you are fully processed.
Faculty development, On-the-job tools, and New Employee On-boarding are some of the many trainings we offer here at IT.
You can schedule time with any of our in-house trainers for group or individual training by using the links below.
If you have any questions, please contact:
Donna Mellen by email: Donna_Mellen@uml.edu or phone: 978-934-2925
or
Alysha Elliard by email: Alysha_Elliard@uml.edu or phone: 978-934-2625.