Service Request Form

UMass Lowell uses a self-service request system called CAMIS to process and review work orders in a timely and efficient manner. Learn more about using the CAMIS system by reviewing our job-aids and video tutorials.

For Urgent Service Requests (e.g. no power, water leaks, roof leaks, no heat) call Facilities Management Service Center at 978-934-2601. Classifications for urgent and non-urgent request.

Key Requests

To request a key(s), please complete the Key Request Form (pdf), one form for each key holder. Once completed, submit via email at, facsimile at 4-3017 or interoffice mail to Wannalancit, Suite 450.

DO NOT submit a work order for key requests. Once The Facilities Management Department receives a completed Key Request Form (pdf), a work order will be completed for you by the Facilities Management Department. An email work order notification will be sent to you.

Questions regarding this process may be directed to the Facilities Service Center at 4-2601 or email

To submit a service request, please sign in below using your UMass Lowell credentials.