Workshop Objectives:
At the end of this workshop, you will be able to:
Describe what it means to be a good listener
• Differentiate between “listening” and “hearing”
• Describe the characteristics of people who listen effectively
Describe the barriers to effective listening
• Describe how to identify when you have encountered
one of the barriers
• Identify ways to overcome listening barriers
Identify the four levels of listening
• Describe what it means to be a non-listener
• Describe what it means to be a marginal listener
• Describe what it means to be an evaluative listener
• Describe what it means to be an active listener