1. Effective Problem Solving in the Workplace

Everyone faces problems in the workplace, from large-scale challenges that directly influence the business’ bottom line, to day-to-day problems that slow work processes, hinder productivity, and block innovation. Too often, however, people attack challenges without taking the time to recognize what the underlying issue is, consequently finding that their solution is only a temporary fix. That’s why effective problem solving focuses on understanding the root cause of the issue(s), collaborating on a feasible solution, and ultimately following through on action steps to ensure that issues are addressed and don't arise again. In this session participants are introduced to how to write an effective problem statement (half the battle!), tools that help to identify the root cause(s) of the issue and an approach to deciding on the best solution.