UMass Lowell is committed to keeping our community safe while providing high quality education and services to our students. This guide provides information for all students.
Guiding Principles
- We will keep the safety and health of our community as our top priority.
- We will provide the fullest academic and campus life experience possible.
- We will rely on members of our community to act responsibly.
- We will act on new information promptly.
Classes, Labs & Instruction
We will continue to operate classes safely according the latest guidance from state health officials.
Instructional spaces will be cleaned daily; students and instructors should clean personal surfaces before and after each use with cleaning kits supplied in each room.
Criteria for Return to All Remote Learning
UMass Lowell will continue to follow the guidance of public health authorities and state officials and revert to all virtual learning if deemed necessary to protect the safety of our community. Instructors will be prepared to take any course to an all-online format.
Academic Support Services
Academic Testing Centers: The Testing Centers will be open to support students with testing accommodation.
Advising: Academic Advising will be available in person, virtually or on the phone.
Bookstore: The River Hawk Shop is open.
Libraries: The university libraries are open. See the Library website for hours.
Tutoring: Tutoring will be provided both in person (North, South and in residence halls) and virtually. Check out the searchable scheduling for offerings and locations.
Student Services
The majority of student services are being provided in person. Consult the webpages linked below for each area for specific and up-to-date information.
Career & Co-op Center is offering in-person advising.
Community Relations can help navigate and connect to resources and opportunities in the city of Lowell (i.e., volunteer or connect to an off-campus nonprofit, business; etc.). Email Community@uml.edu.
Counseling Services is providing appointments via remote HIPAA-compliant Zoom and in person. Call 978-934-6800 to make an appointment. When requesting an appointment, please provide you name, student ID number and a phone number where you are able to receive and retrieve messages. Students can also access a crisis counselor any time day or night by calling 855-890-2879.
Dining operations are designed to support safety protocols and social distancing.
Disability Services is providing services through Zoom and in person. Students can make appointment via email at disability@uml.edu or calling 978-934-4574 Monday-Friday. When requesting an appointment, please provide you name, student ID number and a phone number where you are able to receive and retrieve messages. Register for accommodations
Food Pantry is operating an online ordering/no-contact pick up service due to the building closures as a result of COVID-19. order available food, toiletries, paper goods, school supplies, etc. When your order is fulfilled and ready for pickup you will receive an email regarding when and where to pick up your bagged items.
Health Services is providing both remote HIPAA-compliant visits and, as appropriate, in-person visits during business hours Monday through Friday. Call 978-934-6800 to make an appointment. When requesting an appointment, please provide you name, student ID number and a phone number where you are able to receive and retrieve messages.
Military & Veteran Services is providing services through phone, email, Skype and Zoom, and will offer scheduled office appointments.
Multicultural Affairs has resumed in-person meetings and activities.
Student Affairs Office is fully in person.
Student Conduct is providing services through phone, email, Skype and Zoom, and in person.
Student Activities & Leadership is primarily in person with hybrid options as necessary.
Study Abroad has resumed. Students interested in study abroad may consult with the Study Abroad office.
Support Our Students is providing services through phone, email, Skype and Zoom, and will offer limited face-to-face service delivery available when it is safe to do so.
The Solution Center offers drop-in hours, Monday through Friday.
UML Police Department provides services 24 hours a day, seven days a week through phone, email or in person. UMLPD is located in University Crossing on the Salem Street side of the building. UMLPD’s main phone number is 978-934-2398, emergency phone number is 978-934-4411, email is Police@uml.edu.
Mental & Emotional Wellbeing
Counseling Services
UMass Lowell Counseling Services is available for teletherapy support, assistance and counseling in this difficult time to help our students navigate challenges, persevere and succeed. Individual and group teletherapy services are available via video, or phone when video is unavailable. To request a counseling session, call the Wellness Center at 978-934-6800 or e-mail counseling@uml.edu during regular business hours. Please provide you name, student ID number and a phone number where you are able to receive and retrieve messages.
Students can also access a crisis counselor any time day or night by calling 855-890-2879.
UMatter2
You matter to UMass Lowell and the university is committed to supporting your overall health and wellbeing. UMatter2 serves to educate our campus community and connect one another to support our students’ mental health and wellbeing. Visit the UMatter2 website or Instagram for more information and resources to offer support, manage stress and enhance your resilience. #UMatter2UML
Campus Transportation
Visit Campus Transportation for latest information and hours of operation.
Parking for Students
Visit UCard, Access & Parking Services for more information and order permit.
Symptomatic Testing
Students who are exhibiting symptoms that may be associated with COVID-19 should contact the Wellness Center to discuss testing options with a health care provider. Symptomatic faculty and staff should contact their healthcare providers for testing.
Contact Tracing
The statutory responsibilities of local public health are to initiate and lead contact tracing, and the role of the university can be characterized as supportive in that process to clarify the scope of contact a student or staff member might have had while on campus.
A close contact is an individual who was within six feet of an infected person for 15 minutes or more.