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Transaction Disputes


The cardholder is responsible for ensuring receipts of goods and to follow-up with the vendor to resolve any delivery problems, discrepancies, or damaged goods.

Please contact the vendor directly to resolve any issues of incorrect charges. If you are unable to resolve a dispute with the vendor, please contact Citi at the Customer Service number on the back of your card and notify the ProCard Office as soon as possible.

If there is a charge on your card which you believe to be fraudulent, please contact Citi immediately and notify the ProCard Office.

For any disputes or fraud, you have 60 days from the date of the statement on which the charge appeared to report the transaction to Citi. Citi will issue a credit to your account and attempt to resolve the dispute or fraud with the vendor on your behalf. After the 60-day period, Citi will not be able to assist in recouping lost funds.