Ph.D. in Management Sciences, University of Waterloo
Jennifer Percival is an Associate Professor and has served as the Associate Dean for the Faculty of Business and Information Technology at the University of Ontario Institute of Technology (UOIT) before joining the Manning School of Business as Associate Dean in 2017. She received her BMath (Operations Research) and PhD (Management Sciences) from the University of Waterloo in 2004. Her research has recently focused on the effective use and integration of technology to support practices in higher education as well as in the healthcare sector. She is also actively involved in research surrounding the use of process modeling techniques to support innovation, change management, and technology integration in services. She is currently the chair of the Society for Health Systems student committee which focuses on outreach to students interested in applications of industrial engineering and systems analysis in healthcare.