Voice Services FAQ's

Once you've dialed into your voice mail, perform the following:

Option 4: Options Menu

Option 1: Record Menu 

Option 7: Record Customize Greeting

Option 1: Here, it will ask for a two digit code. Pick a code between 01 and 99. 

Option 1: to review existing greeting or Option 2 to record new greeting, press # when done.

Press 1: To accept greeting

To activate your greeting, perform the following:

Option 7

Option 2: To activate greeting, here you will need to enter the two digit code assigned to your greeting from above. 

Press Last Number button or #9 to redial that last external number dialed.

Dial located on left side of telephone (above ringer volume dial).

Dial located on left side of the telephone (below ringer tone dial).

Lever located lower right side of telephone.

While in conversation:

Press XFER

Dial number of third party

Announce conference

Press XFER again to connect to all parties

Press XFER

Dial number to transfer call to

Announce the transfer

Hang up

Cancel transfer if number is busy/unanswered/mis-dialed:

Press XFER to return to calling party

Your campus phone is set up with voicemail. If you simply press the 'voicemail' button labeled on your phone, it will take you through a tutorial on setting up your password, etc...

When you get a voicemail message, your voicemail button will flutter red. To retrieve it, just push the voicemail button and enter your password. Then follow along to retrieve it. 

To check messages off campus, just dial 978-934-5000.

When prompted, enter your mailbox number (your 5 digit extension), and enter your voice mail password. 

Option 4 Options Menu

Option 1 Record Menu

Option 7 Record Customize Greeting

Option 2 Set Active Greeting press 0 for default greeting

To leave a callback if the extension is busy:

While listening to a busy or Call Waiting tone, press CLBK

Listen for confirmation tone

Hang up handset

When called extension is no longer busy, you will hear 3 short rings

Lift handset; call is automatically placed to the called party

To leave a callback if there is no answer:

While listening to the ring tone press CLBK

Listen for confirmation tone

Hang up handset

To return a callback message:

If you have a message, your CLBK light will flash. 

Press CLBK

Call is automatically returned to the calling party

To forward calls:

Lift hand set and and press Forward button or *3 followed by number where calls are to be forwarded 

To remove forwarding:

Lift handset and press Forward button or #3

NOTE: When FORWARD appears on your display, it may mean that YOUR phone is forwarded; it may mean that one or more of the line appearances on your phone are forwarded to another extension or voice mail. 

Press Pickup button or #7 to pick up ringing phone in your vicinity (NOTE: You must be in the same call pickup group as the phone you are attempting to pick up.)

If the phone number of the ringing line appears on your phone, simply press that line appearance on your phone. 

Press HOLD

Accept waiting call (after short ring)

Press HOLD to return to waiting party on line

Alternate between call by pressing HOLD

Allows a total of 7 parties

Begin from an existing call:

Press CONF

Dial next party; announce conference

Press CONF again

All parties in conference

Repeat above steps to add other parties

Dial located upper right side of phone.

To place a call on hold:

Press HOLD

To retrieve a held call:

Press HOLD