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Sophos

Sophos Intercept X Advanced Software

Sophos Intercept X employs a comprehensive defense-in-depth approach to endpoint protection for university computers. Sophos Intercept X Advanced is replacing McAfee and Malwarebytes endpoint protection at UMass Lowell. We will begin installing Sophos on university-owned machines starting the week of March 4, 2019. Due to licensing restrictions, McAfee must be uninstalled on your computer by March 31, 2019.

License Coverage

Sophos Intercept X Advanced is strictly licensed for university-owned computers used by active faculty and staff only. For enrolled students, contractors, alumni, and employee personal devices, see below for information on Sophos for Personal Devices.

Software Download

This product runs on Windows and macOS based systems. The Sophos installation will automatically remove McAfee and Malwarebytes from your computer.

Windows based systems:

  • Open the Self-Service Portal which is located on your desktop (Note: if you do not see Self-Service, it may be listed as Portal Manager in your list of programs.)
  • Select Applications on the left
  • Select "Sophos" to select the checkbox
  • Click on the Install button
  • You will see a box that indicates that Sophos Antivirus is downloading and at what percentage
  • Please note that if possible, connect through an ethernet cable rather than using wi-fi for better performance
  • Once the download has finished, you will see another box indicating that Sophos Antivirus is installing
  • Let this run through and the box will disappear once it is finished

macOS based systems:

To install Sophos on macOS based systems, please contact the IT Service Desk at 978-934-4357 or extension 44357 on campus.

Sophos for Personal Devices

Employees, students, contractors and alumni can download and install the Sophos Home Commercial Version on personally-owned computers for free. Please note that all competitive anti-virus/anti-malware products must be removed from your home computer before Sophos Home can be installed (i.e. Norton, Malwarebytes, McAfee).

To access this software, please first register with your UMass Lowell email address by visiting home.sophos.com/en-us/employee/umass.aspx

Once registered, you will be able to install the Sophos Home Commercial Edition on up to 10 personal devices.  This license will be active for 3 years.  

For Sophos Home Technical Support, please go to the Sophos Home Help page at support.home.sophos.com/hc/en-us

The UMass Lowell IT Services department cannot assist you with the downloading, installing or usage of the Sophos Home software.

Technical Support

If you need technical support with Sophos on a University owned computer enter UMass Lowell service desk ticket.