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UMass Lowell will resume on-campus instruction, research and campus life for Fall 2020. View the plan for more info.

Voice Mail

Skype for Business - Voice Mail

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Access voice mail from a phone

  • If you have a desk phone, you can press the Voice Mail button: messages icon
  • Alternatively, you can dial 978-934-1800 from any phone to access your voice mail; from on-campus, you can dial extension 4-1800
  • You will be prompted for your extension and voice mail PIN
    Note: If you are dialing from your on-campus phone number, you may only be prompted for your PIN

Access Voice Mail using the Skype for Business application

  • Click the Dial pad icon:
    Dial pad
    A list of voice mail messages will appear at the bottom of the window; you can click on a message to play it.
  • Click the See Voice Mail Options icon on this screen to see other options:

Voice Mail Option

  • Select Call Voice Mail to dial into the voice mail system.

Alerts for new voice mail messages in Skype for Business

When you have an unread voicemail message, an orange number above the Dial pad icon. The number will indicate the quantity of new, unread voice mail messages:

dial pad icon

Note: Voice mail messages will also appear in your Outlook inbox, along with your other messages. For more information on Unified Messaging, go to

Return to Skype for Business – Windows Resources