Skip to Main Content

Spring classes begin Jan. 25 as fully remote, 25% transition to in-person Feb. 1. For more information, visit COVID website.

Audio Calls

Return to Skype for Business – Windows Resources

Answer a phone call

When someone calls you, an alert will appear on your screen:

Answer an audio call

Do one of the following:

  • To answer the call, click anywhere in the upper area (the area above “Options” and “Ignore”).
  • Click Ignore to reject the call and send the call to your voicemail.
  • Click Options to take other actions:
    • Send the call to voicemail (same as 'Ignore' above)
    • Redirect the call to one of your other numbers (i.e. Mobile, Home, etc)
    • Reply with IM instead of answering the call
    • Select Do not Disturb to reject the call and send future calls to voicemail 

Make a phone call

You can use Skype for Business to call your contacts or dial a number just like a regular phone.

  • For someone in your contact list, do one of the following:

    • Hover the mouse over the icon to the left of the person’s name then click the Phone icon to call the contact’s primary number.

    John Doe

    • Click the small arrow next to the Phone icon telephone icon to select an alternate number for that person.

    • Right-click on the contact, select Call, then select a phone number or option from the menu.

  • To dial a phone number directly, enter the phone number in the search box and press Enter:

make an audio call 3


  • You do not need to dial an “8” or a “1” for outside calls
  • You can dial internal extensions directly (i.e. 41234)
  • You can type letters in the phone number (i.e. 978-934-HELP)
  • If you are in a call and do not see the dial pad and options (hold, transfer, etc), click the Call Controls button:

number pad

  • Click Hold to place the call on hold.
  • If you have a second device connected, you can switch to it without leaving the conversation - click Devices and select the device.
  • Click Transfer to transfer the call to another number. Note that this would default to a “blind” transfer – see Transfer phone calls for information on how to announce a call before a transfer.

Note: If you have a headset only (no physical phone), you cannot make or receive calls until you are logged into your computer and you have an Internet connection.


If you cover an in-progress call window, a small window with basic call controls will appear on top of your other windows; this ensures you always have access to these functions. To restore the full window, double-click on the icon area.


You can make a test call from your computer to see how the speakers and microphone are working on your headset or other device.

  • Click the menu in the lower left corner of the Skype for Business window and select Check Call Quality:

  • Alternatively, you can select the Dial Pad and click the Check button:

  • You will be prompted to record a short message, which will be played back to you.

Return to Skype for Business – Windows Resources