Get Help From IT

Instructional Technology Help

  • Classroom Technology Help – Need assistance for technology in the classroom? Contact Mike Lucas at 978-934-4681 or the IT Service Desk at ext. 4357. You can also view some of our training materials (pdf).
  • Lecture Capture (Echo360) Help – Confused or have questions about lecture capture technology here at UMass Lowell? Contact Mike Lucas at 978-934-4681 or Randy Tyndall at 978-934-2175. View tutorials or handouts.
  • Conference Help – There are selected sites throughout the UMass Lowell campus where video conferences can be conducted. For more information, contact Mike Lucas at 978-934-4681.
  • Technology Consulting – Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist you by calling us at 978-934-4681.