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Frequently Asked Questions

Microsoft Exchange Account Information

What is my Microsoft 365 account?

Your Microsoft 365 account is your Faculty/Staff email account. Your email account exists on a central Microsoft 365 Server and stores all your data (messages, attachments, appointments, contacts, etc.). Access to your account is only permitted once a password is correctly verified, making it a secure communication environment.

What is my official email address?

Your official UMass Lowell email address is If is already taken, a number will be added to your account name (i.e. Your legal first name and last name as documented in the UMass Lowell Human Resources office is used. Your login account name in Outlook Web App (OWA) and any email client is your FULL email address (i.e.,

How do I read my email from the Web?

Open your browser and go to This link provides access to your messages, calendars, contacts, tasks, etc. as well as Global Access Lists from anywhere on the Internet.

What is my initial password?

Due to security restrictions, your initial password is assigned to you by the IT Service Desk at 978-934-HELP (4-4357). Be prepared to provide personal information to verify your identity.

Are there any special requirements for my email password?

  1. For employees:
    Minimum password length is 16 characters (effective Aug. 24, 2020)
  2. For students:
    Minimum password length is 16 characters (effective Dec. 2, 2020)
  3. Passwords must include at least three out of four of the following:
    o Contain at least one upper-case character
    o Contain at least one lower-case character
    o Contain at least one special character (i.e., @!#$%&*)
    o Contain at least 1 numeric character
  4. Valid special characters are: ` ~ ! @ # $ % ^ & * ( ) _ + - = { } | [ ] \ : " ; ' < > ? , . /
  5. Passwords may include a space
  6. Passwords cannot contain all or part of your name
  7. Passwords will be locked out for five minutes after 10 consecutive invalid login attempts
  8. Passwords cannot be re-used
  9. Providing all password requirements have been met, your password will not expire.

To access most online systems on the UMass Lowell campus, you must have a valid UMass Lowell email account. 

This account provides you access to applications that use Single Sign On (SSO) credentials, such as your UMass Lowell email account, SiS Self-Service, the Wireless Network, HR Direct, myAlert, MyParking, VPN, the Online Housing Portal and the Echo360 Lecture Capture System.