Login to On-campus Blackboard

• There are two instances of Blackboard for UMass Lowell
• Access to both systems can be found at uml.edu/blackboard
• Inside both instances of Blackboard there is a link at the top right of the window to toggle to the other instance that says, "Go to OCE" or "Go to On-Campus".
• Not all On-Campus (face to face) courses are required to use Blackboard. If you do not see your course in Blackboard or encounter a login error "No Learn account..." ask your instructor if they intend to use Blackboard.

TROUBLESHOOT COMMON LOGIN PROBLEMS:

1. Accessing the wrong web address. The message "No Learn account is available for your external credentials..." is an indication that you are trying to access the wrong URL, see the Note above.
2. Incorrect password. To change or reset your password use the Mypassword.uml.edu self-service reset.
   If this is not working, contact the IT Service Deskduring business hours (EST) Monday through Friday 8:30 a.m. and 5 p.m. by phone: 978-934-4357.
3. TA, GA, RA, and/or Grader Access.* The proper contract must be active with HR to facilitate enrollment. Teaching Assistants, Research Assistants, and Graduate Assistants are granted access to Blackboard courses upon completion of a faculty initiated request form (pdf). Student Graders are added upon completion of a separate student initiated request form. (pdf)

Technical support:

If you are having problems with Blackboard, you can request help in three ways:

• Enter your own IT Service Desk ticket: Helpdesk
• Email: Bbhelp@uml.edu
• Call On-Campus Blackboard support: 978-934-4357 or toll free: 866-435-7437
• Helpful information for students about how to use Blackboard can be found at the Blackboard Help site.

A complete list of known issues with the Blackboard App is available on the Known Issues page of the Blackboard website.

Blackboard has a student mobile application for students to log in with any device. There are two apps; the one titled "Blackboard" is the most updated. To log in, download the Bb Student App, then select "UMass Lowell Day School" for On-Campus Blackboard.

To access OCE courses, log out of the application completely and select “UMass Lowell Online & Continuing Education”.