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Blackboard On-Campus Information for Students

LOGIN TO ON-CAMPUS BLACKBOARD

A capital B next to a lowercase B on a black background and yellow border. Logo for Blackboard inc. Blackboard Learn 9.1 is the official Learning Management System (LMS) for the University of Massachusetts. The LMS provides faculty with a robust platform for teaching web-enhanced, blended and fully online courses.
The Blackboard Portal: www.uml.edu/blackboard

ON-CAMPUS AND GPS (FORMERLY OCE)

  • There are two instances of Blackboard for UMass Lowell, one hosted by the Division of Graduate and Professional Studies (GPS) and On-Campus Blackboard.
  • Access to both systems can be found on the Blackboard Portal.
  • Inside both instances of Blackboard there is a link at the top right of the window to toggle to the other instance that says, "Go to OCE" or "Go to On-Campus".
  • Not all On-Campus (face to face) courses are required to use Blackboard. If you do not see your course in Blackboard or encounter a login error "No Learn account..." ask your instructor if they intend to use Blackboard.

COMMON LOGIN PROBLEMS & ACCESS QUESTIONS:

  1. Accessing the wrong web address. The message "No Learn account is available for your external credentials..." is an indication that you are trying to access the wrong instance of Blackboard.
  2. Incorrect password. To change or reset your password use the Mypassword.uml.edu self-service reset.
    If this is not working, contact the IT Service Deskduring business hours (EST) Monday through Friday 8:30 a.m. and 5 p.m. by phone: 978-934-4357.
  3. TA, GA, RA, and/orGrader* Access. This link goes to the faculty forms page where there are documents that must be signed electronically to be added to a Blackboard course as a TA or Grader.
    * A contract must be active with HR to facilitate enrollment.

TECHNICAL SUPPORT:

If you are having problems with Blackboard, you can request help in three ways:

  • Enter your own IT Service Desk ticket: Helpdesk
  • Email: Bbhelp@uml.edu
  • Call the helpdesk and ask for On-Campus Blackboard support: 978-934-4357 or toll free: 866-435-7437
  • Helpful information for students about how to use Blackboard can be found at the Blackboard Help site.
Blackboard Learn 9.1 is the official Learning Management System (LMS) for the University of Massachusetts. The LMS provides faculty with a robust platform for teaching web-enhanced, blended and fully online courses.

MOBILE APP

Blackboard has a student mobile application for students to log in with any device. There are two apps; the one titled "Blackboard" is the most updated. To log in, download the Bb Student App, then select "UMass Lowell Day School" for On-Campus Blackboard. Some features of Blackboard are not available using the mobile app, such as Discussions. Discussions do not always load on certain devices with specific operating systems.

A complete list of known issues with the Blackboard App is available on the Known Issues page of the Blackboard website.

To access GPS (formerly OCE) courses, log out of the application completely and select “UMass Lowell Online & Continuing Education”.

ALERT

BEWARE OF PHISHING SCAMS ALERT

NOTICE: UMass email accounts are being targeted with fraudulent phishing scams. DO NOT enter your Campus User ID and password to links emailed to you.

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