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Blackboard On-Campus Information for Students

Blackboard On-Campus Help for Students

TECHNICAL SUPPORT| HELP WITH CLICKERS

HOW STUDENTS LOGIN TO ON-CAMPUS BLACKBOARD:

  • Note: There are two instances of Blackboard for UMass Lowell
  • Access to both systems can be found at uml.edu/blackboard
  • Inside both instances of Blackboard there is a link at the top right of the window to toggle to the other instance that says, "Go to OCE" or "Go to On-Campus".
  • Not all On-Campus (face to face) courses are required to use Blackboard. If you do not see your course in Blackboard or encounter a login error "No Learn account..." ask your instructor if they intend to use Blackboard.
  1. To log in to Blackboard use the Blackboard Portal at the friendly URL: uml.edu/blackboard
    • The top middle tile is the On-Campus Course Login
    • The top left tile is the login for Online & Continuing Ed (OCE)
  2. If prompted, enter your full @student.uml.edu email and password.

troubleshoot common login PROBLEMS:

  1. Accessing the wrong URL. Not seeing your course, or seeing an error message that reads, "No Learn account is available for your external credentials. You are accessing as a guest..." is an indication that you are trying to access the other Blackboard at the wrong URL; see the Note above.
  2. Incorrect password. To change or reset your password use the Self-Service reset.
    If this is not working, contact the IT Service Desk during business hours (EST) Monday through Friday 8:30 a.m. and 5 p.m. by phone 978-934-4357.
  3. TA, GA, RA, and/or Grader Access. *The proper contract must be active with HR to facilitate enrollment. Teaching Assistants, Research Assistants, and Graduate Assistants are granted access to Blackboard courses upon completion of a faculty initiated request form. Student Graders are added upon completion of a separate student initiated request form

Help with Clickers

Technical support:

If you are having problems with Blackboard, you can request help in three ways:

  • Enter your own IT Service Desk ticket: Helpdesk.uml.edu
  • Email: Bbhelp@uml.edu
  • Call On-Campus Blackboard support: 978-934-4357 or toll free: 866-435-7437
  • Helpful information for students about how to use Blackboard can be found at the Blackboard Help site.

Bb student mobile app for devices:

Blackboard has a student mobile application for students to log in with any device.

To log in, download the Bb Student App > select "UMass Lowell Day School" for On-Campus Blackboard.

To access your OCE courses, log out of the application completely and select “UMass Lowell Online & Continuing Education”.

(There are two apps; Bb Student is the most updated)

Bb Student