As an Enterprise Systems Analyst, Nicole provides technical, analytical and functional support of IT infrastructure systems and applications. Nicole’s responsibilities include requirements analysis and definition, maintenance, continuous improvement of existing systems and a strong commitment to customer service. Areas of support include the campus-wide Email system, Directory services, Email Listserv, Identity Management (IdM), IT File Shares and Directories, the Emergency Notification System (Rave), the Secure File Transfer/Collaboration product (shareit.uml.edu) and IT webpage support.
Nicole has a bachelor’s degree in Math/Computer Science from Providence College. She has worked in Information Technology for over 25 years, the last 16 here at UMass Lowell.