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Persons with Disabilities

The University of Massachusetts Lowell welcomes students, faculty, staff, applicants, and visitors with disabilities. We work to ensure equal access to all of the University's programs and services to all persons of all abilities.

This webpage with related links provides information about access, accommodations, rights, responsibilities, and procedures. Please feel free to explore these pages and reach out to Equal Opportunity and Outreach at 978-934-3565 with any questions or suggestions.

We provide guidelines to help inform all members of the University community about our shared and individual responsibilities and rights. Please see the Americans with Disabilities Act (ADA) Guidelines (Covered Individuals with Disabilities) on the Guidelines and Procedures page.

General Information

  • Requesting an accommodation: If you are an employee, applicant or guest who would like to request an accommodation for a disability, please see Disability Accommodations. Also feel free to contact Equal Opportunity and Outreach at 978-934-3565, email an EOO staff person, or visit us at 600 Suffolk Street, Lowell, MA 01854. For student accommodation requests, please see information in the section below.
  • Section 504 of the Rehabilitation Act, or the Americans with Disabilities Act are laws which pertain to UMass Lowell. A broad overview of these laws is below. If you have any questions about these laws or how they are implemented at UMass Lowell, please contact the Section 504/ADA Coordinator, Clara I. Orlando, Director, Equal Opportunity and Outreach, at 978-934-3567, or
  • For information about accessibility and emergency evacuation procedures for members of the University community and for visitors: please see Accessibility.
  • For parking information, please see Access Services - Parking Locations.
  • Employees may voluntarily self-disclose disability status at any time. Please complete this disability status form and return it to Equal Opportunity and Outreach, 600 Suffolk Street, Lowell, MA 01854, or by fax: 978-934-3032. Applicants also have the opportunity to complete the same form during the application process. We request that all applicants and employees consider completing this voluntary form. Knowledge of the demographics of our workforce will assist us in our affirmative action initiatives. Your self-identification of your disability status be kept confidential. Please note, self-identifying disability status will not trigger an accommodation request.

Additional Information for Students

To learn about UMass Lowell’s services for students with disabilities or to request a student accommodation, contact Disability Services, 978-934-4574.

Additional Information for Applicants

Any applicant may request a reasonable accommodation if the applicant has a disability-related impairment related to the use or access of the online application system. Applicants requesting accommodations should call Human Resources and ask to speak with the staff person who works with applicants.


The Americans with Disabilities Act of 1990 as amended in 2008 addresses all employers that have 15 or more employees. For a more specific description of what constitutes an employer, please refer to the Department of Justice website. This Act protects qualified applicants and employees with disabilities from discrimination in hiring, promotion, discharge, pay, job training, fringe benefits, classification, referral and other aspects of employment on the basis of disability. The law also requires that sanctioned employers provide qualified applicants and employees with disabilities with reasonable accommodations that do not impose an undue hardship on the institution.

The Rehabilitation Act of 1973, as amended, defines a disabled individual, for the purpose of this Act, as any person who:

  1. has a physical or mental impairment that substantially limits one or more of such person's major life activities,
  2. has a record of such impairment, or
  3. is regarded as having such an impairment. A disabled individual is "substantially limited" if he or she is likely to experience difficulty in securing, retaining, or advancing in employment because of a disability.

It is important for the employer or supervisor, and the employee to understand that if an employee's disability is not apparent by just looking at the employee, the employer or supervisor cannot assume that the employee does not have a disability. If an employee has self-disclosed disability status or information, this information must be kept confidential by law.


For additional information on employing individuals with disabilities or how to disclose information about a disability, the following is a list of resources:

Concerns or Complaints

If you have a concern or complaint related to disability status, you may contact EOO at 978-934-3565. Please see the Americans with Disabilities Act (ADA) Guidelines (Covered Individuals with Disabilities) on the Guidelines and Procedures page.

You may contact the following to inquire about filing a formal complaint at any time:

  • The United States Equal Employment Opportunity Commission (EEOC)
    John F. Kennedy Federal Building
    Boston, MA 02203
    TTY: (800) 669-6820
  • The Massachusetts Commission Against Discrimination (MCAD)
    One Ashburton Place
    Sixth Floor, Room 601
    Boston, MA 02108
    TTY: 617-994-6196
  • Office for Civil Rights
    Boston Office
    U.S. Department of Education
    33 Arch Street, Suite 900
    Boston, MA 02110-1491
    TDD: 877-521-2172