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Service Request Form

UMass Lowell uses a self-service request system called CAMIS-Tririga to process and review work orders in a timely and efficient manner.

Tririga Training Video

Learn more about using the CAMIS-Tririga system by reviewing our job-aids, video tutorials and training videos.

Urgent Service Requests

For Urgent Service Requests (e.g. no power, water leaks, roof leaks, no heat) call Facilities Management Service Center at 978-934-2601.

Classifications for are explained in these documents:

You will need Adobe Acrobat Reader to view the pdf files. It can be download for free from the Adobe website.

Key Requests

To request a key(s), please complete the Key Request Form (pdf), one form for each key holder. Once completed, submit via email at, fax at 978-944-3017 or interoffice mail to Wannalancit, Suite 450.

DO NOT submit a work order for key requests. Once The Facilities Management Department receives a completed Key Request Form (pdf), a work order will be completed for you by the Facilities Management Department. An email work order notification will be sent to you.

Questions regarding this process may be directed to the Facilities Service Center at 4-2601 or email

Submit a Service Request