UMass Lowell uses a self-service request system called CAMIS-Tririga to process and review work orders in a timely and efficient manner.
Tririga: How to Create a Service Request for Yourself
Learn more about using the CAMIS-Tririga system by reviewing our job-aids and video tutorials.
For Urgent Service Requests (e.g. no power, water leaks, roof leaks, no heat) call the Facilities Management Service Center at 978-934-2601.
For Non-urgent Service Requests please submit an online Service Request.
If you aren't sure what is an urgent request and what is a non-urgent request, review this table of services.
Submit An Online Service Request
To request a key(s), please complete the Key Request Online Form. Please submit one form per location and each key holder.
DO NOT submit a Service Request for key requests.
When an employee leaves the university, their keys are required to be returned to either the Service Center, UCAPS or Human Resources.
Questions regarding this process may be directed to the Facilities Service Center at 978-934-2601 or email: Facilities@uml.edu.
You can also follow our job-aid (pdf).