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FAQ

  • How do I make a comment or complaint about an ongoing UMass Lowell project?

    Please contact us by email at projectmanagement@uml.edu.

  • How do I submit a request for a project?

    Project requests should be submitted through the Annual Call Process. Annually, starting in the summer, we solicit project requests from the campus. You can submit your requests for consideration by first submitting to your department head or director, who can then forward to the appropriate Provost or Vice Chancellor for consideration. This process will result in a prioritized list of projects for the near term and upcoming fiscal years. In general, the projects incorporated into the Annual Plan must reflect the university’s overall strategic vision, campus master plans, and academic initiatives. Given our limited funds and resources, not all projects requested can be implemented. The process has been developed to assist with solicitation, review and prioritization of these requests.

  • I am a contractor. How do I get involved with work at UMass Lowell?

    As a state entity, the university follows public bidding laws. We advertise in the Central Register and The Lowell Sun for projects and master service contractors as needed.
    For further information please visit our Purchasing and Strategic Contracting website or our For Contractors and Service Providers webpage.

  • I work for an architectural firm. How do I get involved with work at UMass Lowell?

    The university follows the M.G.L. Ch.7 Designer Selection Law process for selection of house doctor consultants. For more information, please visit www.mass.gov/cam.

  • If the project is minor and/or my department is funding the work, can my department hire our own contractor?

    No. Any work done on University property must go through Facilities Management. While we recognize your desire for a speedy project, careful consideration must be given to the potential impact on building systems, permitting requirements, potential hazardous materials such as asbestos, compliance with State procurement laws, and alignment with the University goals and mission. In addition, centralizing renovation projects through our department further benefits UMass Lowell by ensuring consistency throughout our campus.

  • What is the process my project will go through if it meets the initial criteria?

    The next project phases are the development of a scope of work, a feasibility study and design, if necessary. Each phase includes various levels of review and approvals, depending on the project. Learn more about project phases.

  • Where can I get a copy of the contractor guidelines?

    Please visit our E-Library to get a copy.

  • Where can I get a copy of the current UMass Lowell Campus Design Standards?

    The current version of the UMass Lowell Campus Design Standards can be found online via our E-Library.

  • Who should I contact for other information about renovation projects at UMass Lowell?

    For other questions or for general information, contact us at projectmanagement@uml.edu.

  • Why are projects so costly?

    It is tempting to compare a campus renovation to renovations you might make to your home. However, commercial construction is very different than residential renovations. Key factors include prevailing wage, which we are required by law to pay on our projects; the cost of consultants necessary for feasibility studies, design and building code reviews; and code or building infrastructure upgrades, which can be triggered by a new project.

  • Why is the duration of projects so lengthy?

    Each project must go through an extremely detailed, multi-step process to ensure a successful result that meets the needs of both the requesting department and the university. The project timeframe is also impacted by the fact that UMass Lowell is a state entity and must follow specific feasibility study requirements.

  • How do I adjust the temperature in my room/office?

    Building temperature is maintained by the Heating, Ventilation and Air Conditioning (HVAC) team. If the temperature in your room or office needs to be adjusted, please contact Facilities Operations and Services at 978-934-2601.

  • How do I report a safety issue?

    To report a safety issue during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.), contact the Facilities Operations and Services Department at 978-934-2601. To report a safety issue after regular business hours, please contact Campus Police at 978-934-2394.

  • How do I report an elevator problem?

    Please contact Facilities Operations and Services at 978-934-2601 during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.) For emergency elevator problems after regular business hours, please contact Campus Police at 978-934-2394.

  • How do I request a large recycling bin?

    If you need to request a large recycling bin, or tote, please submit a Service Request Form. Please make sure to include the name of the department requesting the tote, the building, the room number and dates during which you need the tote.

  • How do I request an estimate?

    Submit a Service Request Form with the description of the work that you would like an estimate for.

  • How do I request cleaning service?

    Our Housekeeping/Building Services team and third-party vendors are responsible for maintaining the cleanliness of UMass Lowell buildings. If you would like to request cleaning services, please submit a Service Request Form. If you require immediate assistance, please contact Facilities Operations and Services at 978-934-2601.

  • How do I request emergency service?

    To report an emergency during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.), contact the Facilities Operations and Services Department at 978-934-2601. For emergency services after regular business hours, please contact Campus Police at 978-934-2394.

  • How do I request keys?

    To obtain keys, complete the Service Request Form. Please make sure to complete all information on the form, including the key number.

  • How do I request replacement of a burned out light?

    To have light bulbs replaced, please submit a Service Request Form.

  • How do I request signage?

    To obtain signage for your area, please submit a Service Request Form.

  • How do I submit a service request?

    To request non-emergency work, you must fill out a Service Request Form. Please be sure to fill out the form completely, including your name, telephone number, department and a description of the work needed.

  • Who do I contact about snow or ice removal?

    Facilities Operations and Services works with contracted companies to remove snow in a timely manner. If you have questions or concerns about areas of campus that need to be cleared of snow or ice, please contact Facilities Operations and Services at 978-934-2601.

  • Who do I contact for any additional questions?

    Please contact Facilities Operations and Services at 978-934-2601.

  • Who do I contact regarding pest control?

    To report a pest problem, please contact Facilities Operations and Services at 978-934-2601. We will contact one of our contracted pest control services and ensure that the problem is addressed.

  • Who do I contact regarding work that has already been scheduled?

    You can contact the Facilities Operations and Services Department at 978-934-2601 for an update on a previously submitted Service Request.

  • Who do I contact to have my trash or recycling container emptied?

    Trash and recycling containers in the hallway are emptied daily by our Housekeeping/Building Services team. If your receptacle has not been emptied, please submit a Service Request Form. If you required immediate response, please contact Facilities Operations and Services at 978-934-2601.