Policies & Procedures for Accidents & Emergencies

University Police

All accidents within the university including work-related injuries must be reported. A special phone extension has been established for this purpose (dial 44-911) and is staffed 24 hours a day at 170 University Crossing. An outside line (978-934-4911) is also available 24 hours a day.


On Campus - dial 44-911
Off Campus - call 978-934-4911


On Campus - dial 4-2398
Off Campus - call 978-934-2398

UMass Lowell Student Health Services

The UMass Lowell Student Health Services is equipped to handle minor injuries and illnesses. The Health Service Office is located in suite 300 of University Crossing. The hours of operation are 8:30 a.m.-5 p.m., Monday through Friday. When the Health Services Office is closed, students, faculty and staff are directed to emergency departments described below:

Lowell General Hospital, Varnum Avenue - Lowell, MA: 978-937-6161

In case of a medical emergency, call 44-911 on a campus phone and give your name, location, the number of persons involved and the nature of the emergency. Give your telephone number and do not hang up until all necessary questions have been answered. The dispatcher answering the phone will call for medical assistance and an ambulance, if necessary. Someone should stay with the victim and apply first aid if necessary until assistance arrives. The university has first responders (24 hour, seven days a week) and are available through University Police by calling 44-911.

If the victim appears emotionally distraught or has attempted suicide, call Dr. Noel Cartwright directly at ext. 44331 from 8:30 a.m.-5 p.m. weekdays or through the University Police at other times.

There are emergency outdoor telephones located at:

North Campus

  • The corner of Sparks and Riverside Street in the parking lot.
  • Riverside Lot in the faculty parking area.
  • Lower section of Riverside Lot near the athletic field.
  • The entrance to the Quadrangle at the Southwick Building.
  • Behind Lydon Library on Standish Street.
  • University Avenue bus stop.
  • Donahue Parking Lot.

South Campus

  • The Lovejoy Lot (2).
  • Corner of Solomont Way and Broadway Street.
  • Behind Durgin Hall (along Pawtucket Street).
  • Along the driveway behind Dugan Hall.
  • Three in Riverview Parking Lot.
  • Behind Coburn Hall.

There are 42 emergency call boxes located in the lobbies of all buildings on all campuses. These telephones and boxes reach the University Police directly. For the most effective response, do not call outside agencies directly (i.e. fire department, ambulance, etc.) The University Police Department will coordinate the necessary response by calling 44911.

In case of fire, pull the nearest alarm and call 44911. Be prepared to give the location and extent of the fire. Do not hang up until all questions are answered. Follow the Fire Safety Evacuation Plan.

All work-related injuries must be reported immediately to the Director of Human Resources at 43560.