The Kayak Center may postpone rental or program activity due to adverse weather. In general, we don't go out in conditions when wind is above 15 mph, when white caps are visible on the water, before, during or after severe storms, when water levels and current are expected to rise significantly and when thunderstorms threaten the area. When conditions are questionable, please call the kayak center or office to inquire if we are operational.
With conditions such as summer thunderstorms will remain staffed during adverse weather conditions and re-open as soon as conditions have passed.
When we have to cancel a program due to adverse weather we will make every effort to re-schedule the program or fully refund participants.
We offer paddling opportunities for people of all ages. Please see the guidelines below or talk with one of our staff to make sure the child has the best possible experience on the water! Please keep in mind that weather, wind and water conditions may effect children significantly more than adults. Children under 12 and sometimes older are not recommended in winds above 7 knots. It is very important that children (and adults) are not strapped into the boat in the event of a capsize. All children must have a valid minor waiver on file before they are allowed to boat.
We do not allow participants to bring pets, of any kind, into the boats.
PAYMENT, CANCELLATION AND REFUNDS
All credit card payments will appear as "UML Campus CTR" on billing statements. Payments are due in full before the start of services unless otherwise agreed upon in writing. Due to needs of trip planning and reservations, cancellations must be made 14 DAYS PRIOR TO TRIP DEPARTURE to receive a full refund for instructional programs, trips, and tours. Cancellations that occur within 14 days of trip departure will receive no refund, unless another participant on the waiting list can be found to take the open spot. 100% of your payment will be refunded if a trip is cancelled by OAP staff (sometimes due to weather). Some longer and specialty trips/events may have separate cancellation and refund policies, which will be outlined at the time of registration. Participants are expected to be responsible for arriving on time and prepared for trips. Those who register for a trip but do not show up on time for a trip cannot receive a refund.
MANAGEMENT OF TRIPS AND SERVICES
The Outdoor Adventure Program reserves the right to cancel any trip before departure or shorten any trip after departure due to safety consideration or other factors. In addition, the Outdoor Adventure Program reserves the right to change the itinerary of the trip for reasons that include, but are not limited to: weather, group experience, emergencies, safety considerations, etc. The Outdoor Adventure Program reserves the right to send home early any participant who cannot withstand the rigors of the trip, who violates any program policy or law, who is deemed to be a danger to him/herself or others, or who requires medical attention during the trip and is deemed ineligible to continue participation. NO REFUND will be provided for early departures. Accommodations and transportation back to campus will be at the expense of the participant.
ALCOHOL, DRUGS AND TOBACCO
It is our mission to provide healthy and safe outdoor recreation experiences. Alcohol and drugs are PROHIBITED. We represent UMass Lowell on our trips and we need to follow the university's zero tolerance policy even while away from campus. Consumption and/or possession of alcohol or drugs while attending an Outdoor Adventure trip or event will be handled through the appropriate UMass Lowell authorities. We encourage participants to refrain from use of tobacco products during trips and rentals. Smoking in the boats is not allowed. If you do use tobacco products all related trash must be properly disposed of to protect the sensitive areas we travel.
HARASSMENT AND DISCRIMINATION
No harassment of any kind will be tolerated by participants or staff during any Outdoor Adventure trip or event. The Outdoor Adventure Program strives to be sensitive and supportive of cultural and individual differences—specifically those differences due to age, gender, race, ethnicity, national origin, religion, sexual orientation, disability, and socioeconomic status. We encourage respect and appreciation for the diversity of all participants and staff and we hope you will do the same. It is your responsibility to report any misconduct to Outdoor Adventure Program staff or the Program Coordinator immediately.
The Outdoor Adventure Program seeks to provide what trip equipment we can to participants in order to provide a safe and fun trip experience. Participants are responsible for equipment rented to them by the Outdoor Adventure Program. Participants will be responsible for paying for any damaged or lost equipment as assessed by the Outdoor Program Coordinator.
If you have any questions about this policy you may contact: Kevin Soleil Assistant Director of Outdoor and Bicycle Programs firstname.lastname@example.org (978) 934-1932
For those who own their own boat, there is a $4 fee to launch out of the Kayak Center dock. To use our shuttle service, the $15 shuttle fee applies, but you will not be charged a rental fee. If you have a rowing shell you would like to launch at our boathouse, we encourage all adult rowers to join the Merrimac River Rowing Association for access. Our site is not suitable for launching motor boats.