Certification of Tutoring Center
The tutoring program offered by the Centers for Learning and Academic Support Services (CLASS) is certified through the College Reading and Learning Association (CRLA), which is a nationally accredited program formed in 1989. The partnership between CRLA and UMass Lowell was created to ensure that the peer tutors at UMass Lowell are exposed to the highest standards of training available, with two goals in mind. First, the Centers for Learning (CLASS) is dedicated to the para-professional development of student staff. Further, CLASS is committed to providing the undergraduates at UMass Lowell with the highest quality of peer tutoring possible.
Under CRLA guidelines, peer tutors at UMass-Lowell undergo three distinct levels of training.
- Level I: Tutors are required to attend 10 hours of intensive interactive training. Highlights of areas that are covered include: Active Listening, Ethics, Best Practices, Communication Skills and Handling Difficult Situations. In addition, peer tutors are required to work with undergraduates for a minimum of 25 hours.
- Level II or Advanced Tutoring: Requires more in-depth training. Highlights of this programing include: Cross Cultural Communication, Working with Students with Disabilities, Advanced Learning Theory and Emotional Intelligence. To reach Level II, peer tutors must undergo an additional 10 hours of training and an additional 25 of working with students.
- Level III or the Masters’ Level of Tutoring is the highest level of training provided at the University. To reach this level, peer tutors receive an additional 10 hours of in-depth training for a cumulative total of 30 hours and an addition 25 hours of tutoring, for a total of 75 hours.
In developing training for peer tutors, thoughtful, interactive programs have been developed in collaboration with diverse campus specialists including faculty, other campus training programs, engagement with seasoned tutors in the development of new tutors, and elevate the position of tutor to that of a campus leader. Specific information about the benefits of certification can be found at: College Reading & Learning Association's website.