Office of Residence Life

Employment Opportunities

Student Opportunities

Student staff play an extremely important role in enhancing the residential living experience. We are looking for special people who are willing to commit their time and energy to help others develop to their fullest potential and make the most of their collegiate experience.  In return, we hope to give you training and experience that will enhance your skills, develop your person, and help you in your future years.

As a student staff member you'll:

  • build your resume
  • develop communication skills
  • develop leadership skills
  • learn conflict resolution
  • learn time management

In addition to the experience that you will gain throughout the positions, you'll enjoy these extra benefits:

  • room fee waiver during the term of service
  • full meal-plan waiver
  • CPR/First Aid Certification
  • opportunity for other employment

Student Selection Process
Our student staff selection process is designed to offer you the opportunity to interact with members of the Residence Life Staff at several different levels. You will participate in two interviews; one is a group process, in which you will be working with other candidates and the other is a panel interview with a resident director and other Residence Life staff members.

If you have any questions, they can be answered by any Residence Life Staff Member. Feel free to contact any resident director or the Office of Residence Life with questions or concerns you may have.

Thank you for your time and effort in this process, and we look forward to meeting you soon.

Professional Staff Positions

Complex Director

The Complex Director at UMass Lowell is a senior staff member in the Office of Residence Life who is responsible for the overall management and supervision of a residential complex.  This includes the supervision of student and graduate fellow staff, development of programs, student behavior management, occupancy management, and response to needs of a large building or area.  In addition to this the Complex Director serves as the leader to an assigned departmental initiative, process, or committee.


  • Master’s degree in Higher Education Administration, college student personnel administration, or related field 
  • 2 years of professional experience in Residence Life
  • 2 years of student staff supervision experience
  • 2 years of experience as a student conduct hearing officer

Resident Director

The Resident Director at the University of Massachusetts Lowell is a senior staff member who supplements and complements the formal education process by enhancing the quality of life in the residence halls; enhancing the educational environment by creating a living and learning experience that will optimize individual growth and foster community development.  Working in unison with the student affairs staff, residence hall staff, and student leaders the Resident Director creates an environment conducive to the intellectual, psycho-social, moral, and cultural growth and maturation of the resident population. Specific responsibilities will depend upon the individual needs of the particular residence hall and the needs of the developing Residence Life program.   


  • Bachelor’s degree required, Master’s degree preferred 
  • Previous residence life experience 
  • Previous experience supervising student staff

  • Salary hiring range: $32,000 to $34,000 for 12 month contract
  • Furnished apartment & University meal plan 
  • Benefits

Professional Employee Benefits

In addition to the compensation listed under each position type, professional staff is entitled to the following benefits.

  • Parking: Resident Directors and Complex Directors are allocated one reserved parking space and must purchase a staff parking permit. Complex Directors and Resident Directors may also purchase additional parking permits for any live-in partners. 
  • Insurance: As a full time employee at UMass Lowell, you can choose from a variety of medical plans available from the Group Insurance Commission (GIC). Spouses and dependents may also be covered by benefits packages in accordance with insurance plan guidelines. Dental insurance is provided through the professional union.
  • Employee Union SEIU 888: All full time, professional staff positions in Residence Life are members of the SEIU 888 Professional Union. The Union is available for any questions employees have regarding staff contracts. 
  • Meal Plan & Housing: All Complex Directors and Resident Directors receive a fully furnished one or two bedroom (depending on area) apartment. Apartments include all utilities, internet, and cable television. CDs and RDs may choose between a silver (100 meals, 350 dining dollars) meal plan or gold (unlimited meals, 200 dining dollars) meal plan.
  • Vacation, Sick Days, and Paid Holidays: Full time employees accrue vacation time at a rate of 20 days per year and sick time at a rate of 15 days per year. In addition to this full time employees also receive three personal days and 13 holiday days (during holidays when university is closed).

Professional Staff Selection and Recruitment Timeline

Graduate Fellow Positions

  • Assistant Complex Director (ACD): The Assistant Complex Director helps supervise and oversee an assigned residential area. This includes assisting the full-time Complex Director in the administration of occupancy management processes, staff supervision, crisis intervention and student conduct. The Assistant Complex Director will also have the opportunity to serve on a departmental committee. 

  • Housing Coordinator: The Housing Coordinator assists the Assistant Director and Associate Director of Residence Life in department-wide occupancy management processes. This includes housing assignments, billing, room changes, and fire, health, and safety inspections. The Housing Coordinator will also manage the department’s social media outreach and assist in the design and implementation of marketing strategies for Residence Life. The Housing Coordinator will also have the opportunity to serve on a departmental committee.

  • First Year Resident Educator (FYRE): The First Year Resident Educator lives in an assigned first year residence hall and supports first year students in their transition to college life. The FYRE designs and implements academic support programs, represents Residence Life at Orientation and Parent Orientation, and holds regular individual meetings with students that are at-risk academically. The FYRE will also have the opportunity to serve on a departmental committee. 

Graduate Fellow Compensation

  • $15,000 stipend for a 12 month contract 
  • Single room in assigned apartment or residence hall 
  • Meal plan for ACD & FYRE position 
  • Monthly professional development opportunities on campus
Note: There are also Graduate Fellow opportunities in the Office of Student Activities and Leadership/Greek Life, Office of Student Conduct, and Office of Multicultural Affairs. 

The Graduate Fellow Application Process runs concurrently with the academic admissions process.