Ely Santiago

4 Stanhope Street, Apt. #31 617-XXX-XXXX

Cambridge, MA 01822 elys10@mailc.com

PROFILE: Strong customer orientation

Excellent communications skills

Comfortable managing multiple tasks

Attention to detail

EDUCATION: University of Massachusetts, Lowell

B. S. Business Administration Expected: May 2014

Concentration in Management

WORK

EXPERIENCE: Internal Revenue Service, Boston, MA Apr. – Sept. 2011

Accounting Office Assistant

Organized, sorted, and maintained financial records

Used Excel to create accounting spreadsheets

Gap Inc., Cambridge, MA June 2010 – Apr. 2011

Sales Associate

Assisted customers with selecting merchandise

With team, met or exceeded weekly sales goals

Created a welcoming environment

ACTIVITIES: Junior Achievement Academy, Boston, MA Oct. 2010 – May 2011

Volunteer Mentor

Facilitated educational programs with junior high school

students on entrepreneurship and financial literacy, using

Junior Achievement’s experiential, hands-on materials

SKILLS: Computer: Proficient in Microsoft Excel

Knowledgeable in Microsoft Word and PowerPoint

Languages: Tri-lingual – English, Spanish, Portuguese