Faculty and Staff E-mail Accounts

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General Information   
Faculty and Staff E-mail Accounts 
Login to Faculty/Staff E-mail via Outlook Web App (OWA) 
Whitelist Requests    
Listserv  

General Information 
All UMass Lowell faculty and staff are provided an email account which offers:

• Generous storage space (5 GB for employees);
• Outlook Web Access for users to access their email, contacts and calendar through the web;
• Daily backup of mail stored on our servers;
• Extensive anti-virus and spam-filtering to protect your account from malicious viruses and unwanted mail.

E-mail Quick Reference (pdf) (Outlook Web Access)
Change Your E-mail Password
E-mail FAQ
E-mail Rules of the Road - Guidelines for Responsible Use (pdf)  
Managing Your Inbox (pdf)

Faculty and Staff E-mail Accounts
All faculty and staff are provided an email account with an @uml.edu suffix.  The service includes support for secure protocols for sending and retrieving mail, as well as extensive anti-virus and spam-filtering.  Accounts are created automatically when employee information is entered into the HR PeopleSoft database.  If there is a delay in your account creation, contact the HR department to make sure all of your paperwork is in order. 

Employees are responsible for checking their email on a regular basis as UMass Lowell sends official communications via email. Various job aids are available to help you configure your email client and get the most out of email. 

Set Up Your E-mail Client using Outlook (Windows) (pdf) 
Set Up Your E-mail Client using Thunderbird (pdf)
Set Up Your E-mail Client (Mac - Apple Mail) (pdf)   
Set Up Your E-mail Client (Mac - Entourage) (pdf)
Set Up Your iPhone w/ Exchange (pdf)
Set Up Your Motorola Droid w/ Activesync (pdf)
Set up Your HTC Droid Incredible (pdf)
Set up TouchDown for the Droid (pdf)

Whitelist Requests
If you are noticing university-related messages showing up in your daily UMass Lowell Spam Digest, which means they have been placed in your personal quarantine area, you may request to have the email address, domain or sub-domain “whitelisted."  When an email address or domain/sub-domain is whitelisted, messages will be immediately delivered to your mailbox after it is scanned for viruses.  The types of messages that may be inadvertently quarantined include newsletters, listserv messages and medical digests.  These messages simulate spam with special tags and therefore appear as spam to the spam filters.

Although we can not whitelist messages from the major Internet Service Providers (ISP) like Comcast, Yahoo, Verizon, MSN and AOL since they are constantly targeted by spammers, we will honor legitimate requests providing they pertain to university-related business.

Submit a whitelist request and be sure to indicate the e-mail address, domain or sub-domain you wish to include in our whitelist tables. Please allow 24 hours to complete the request.  

Listserv Application
Our new listserv application provides a web-based interface for simplified management of your distribution lists.  Groups can be made public or private to control who subscribes to your groups. 

Visit the Listserv Page
Request a New Listserv 
Using Listserv  

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