Changing Your E-Mail Password
Alternatively, log into Outlook Web Access (OWA) and navigate to Options > Change Password.
Once you change your password, please restart your system.
Questions
I can't remember my old password to change it to a new one. What should I do?
Call the Help Desk at 978-934-4357 or toll-free at 866-435-7437 to reset your password.
Are there any restrictions to my password?
Effective March 26, 2009, there are several password rules that have been implemented to improve the security of your e-mail account and to adhere to the Commonwealth of Massachusetts regulations.
- Passwords must have a minimum length of eight (8) characters
- Passwords must include at least 3 out of 4 of the following:
- Contain at least 1 upper-case character
- Contain at least 1 lower-case character
- Contain at least 1 special character (i.e. @!#$%&*)
- Contain at least 1 numeric character
- Passwords cannot contain all or part of your email address
- Passwords will be locked out for 15 minutes after 5 consecutive invalid login attempts
- Passwords will expire after 180 days
- Passwords cannot be re-used
What other services or processes are in place to protect my e-mail account?
There are several ways in which we help you protect and manage your e-mail account.
For faculty and staff accounts:
- E-mail stored on our servers is backed up daily to ensure data integrity
- Every Sunday, all items in your Deleted Items folder are permanently deleted
For student accounts:
- E-mail stored on our servers is backed up daily for disaster recovery
- Every Sunday, all items in your Deleted Items folder are permanently deleted
- On the first of every month, messages in your Inbox that are older than 120 days (4 months) will be permanently deleted
How does this affect wireless users and VPN users?
If you presently use the campus wireless network or campus VPN solution, you will need to enter your new e-mail password when you log in. If your password has expired and you try to utilize these services, you will be denied access.
How does this affect PCs and laptops that are configured for POP3 or IMAP4?
Keep in mind that if your present e-mail program (Outlook Express, Netscape, Outlook) is configured for POP3 or IMAP4, you will need to type in your new password in your email client settings. Otherwise, you will not be able to send/receive new e-mails. Contact the Help Desk if you need assistance.
Help Desk: Phone: 978-934-4357 (ext. HELP) or
help@uml.edu