Printer FriendlyContact Information
If you can not find the answer to your question below or if you need additional information, please call or visit the Help Desk.
| Visit | Olsen Hall, First Floor |
| help@uml.edu | |
| Call | 978 / 934 - 4357 (on-campus and locally) |
| 866 / HELP - HERE (toll-free) |
Frequently Asked Questions
I have forgotten my ISIS password and/or user ID, what should I do?
I forgot my e-mail password. What should I do?
Can I access my e-mail from outside the university?
What is my initial email password?
What is my email mailbox size limit and how can I check this?
My computer will not connect to the Internet on campus. How can I fix this?
Do I need to configure anything on my notebook in order to use the UML wireless network?
My notebook PC does not connect to the wireless network anymore, how can I fix this?
I forgot my voicemail password. How can I reset this?
What type of information will I need when I call the Help Desk for assistance?
I have forgotten My ISIS password and/or user ID, what should I do?
You can retrieve your id by going to http://isis.uml.edu and clicking on ?Student Self Service? then on ID Lookup Tool and follow the on screen instructions. Your ISIS password can also be reset by clicking on ?Student Self Service? then on Forgot Your Password? , enter your username and then click on the ?Forgot Password? Button. This will ask you the secret answers to the questions the first time you logged into ISIS. If your still having Problems you can contact the Helpdesk 978-934-4357 or toll free at 866-HELP-HERE (435-7437) Please be prepared to give us your ISIS id number.
I forgot my e-mail password. What should I do?
E-mail passwords are only changed in person or via telephone. If you have forgotten your password please contact the Helpdesk at 978/934-4357 or toll-free at 866/HELP-HERE (435-7437). Please be prepared to supply us with your ISIS ID number.
Can I access my e-mail from outside the university?
Yes. E-mail can be accessed from anywhere in the world provided that you have Internet access. You can achieve this by going to the ?Outlook Web Access? logon page and entering your username and password.
Faculty/Staff: http://exchange.uml.edu
Students: http://webmail.student.uml.edu/
What is my initial email password?
For students, your initial password is your ISIS User ID (e.g. UMS12345678). Faculty and staff should use their ISIS ID omitting the UMS for their initial password. You will find this eight digit number on your ID card. Once you have successfully logged in for the first time, it is recommended you change your password by logging into Outlook Web Access and clicking on "Options".
What is my email mailbox size limit and how can I check this?
Student mailbox quotas are set at 100MB. Faculty and staff mailbox quotas are set at 150MB.
To check your mailbox size on the web...
Students: http://webmail.student.uml.edu/mailboxsize
Faculty/Staff: http://exchange.uml.edu/mailboxsizeLog in using your email account name and email password.
To check your mailbox size using the full Outlook email client, click Tools > Mailbox Cleanup > View Mailbox Size.
My computer will not connect to the Internet on campus. How can I fix this?
First make sure that the Ethernet cable is securely plugged into both the ?LIVE? wall jack and the computer. Once this is done try rebooting the PC/laptop. You can also try to release and renew your IP address. The Help Desk can talk you through this process. Call the Help Desk at 978/934-4357 or toll-free at 866/HELP-HERE (435-7437).
Do I need to configure anything on my notebook in order to use the UML wireless network?
Yes, instructions are provided in the wireless homepage.
My laptop does not connect to the wireless network anymore, how can I fix this?
Since the wireless network uses your email login and password to permit you to connect, chances are that your email password has been reset or expired. The first thing you need to do is check your email and see if you can access it. If not, you will need to reset your email password. Windows XP users may need to update their password. Go to the Windows XP and Vista wireless config page here.
I forgot my voicemail password. How can I reset this?
This is not something that can be done locally at your phone. Please call the Help Desk at 978/934-4357 or toll-free at 866/HELP-HERE (435-7437) for assistance.
What type of information will I need when I call the Help Desk for assistance?
We ask that you please provide your name, department name, location and phone extension. If it?s a problem with PeopleSoft, please provide the panel name, process name, and query.sqr name. Provide as clear a description of the problem as possible and relay to us any error messages that may appear on your screen.