Help Desk and Support

Help Desk
The Help Desk provides online and telephone support to the University community for issues relating to hardware, software, telephones, internet access and email.  Contact the Help Desk for technical support, to obtain software or to report a technical issue.

Call x4357 from any on-campus phone or call (978) 934-4357 from the outside.  If you are outside the local area, call (866) 435-7437.

Review our Frequently Asked Questions page.

Training & Support
The training team supports students in their use of technology by

• creating and maintaining professional documentation
• creating online tutorials for anytime access
• providing hands-on training for ISIS and email during Orientation

Quick Reference Guides / Tutorials 
Below is a list of quick reference guides available for UMass Lowell applications including ISIS Self-Service and email as well as some Microsoft Office products.

ISIS Student Self-Service and EMail

Getting Started with ISIS and EMail   
ISIS Quick Reference
Verifying Emergency Contact Information  
View Mid-Term Grades
Emergency Communications Sign-Up
EMail Quick Reference (Outlook Web Access)    
Instructions for Configuring Outlook & Outlook Express     

Video: ISIS Self-Service Overview  
Video: Logging into ISIS for the First Time  
Video: Getting Started with UML EMail 
Video: Registering for Classes  
Video: Dropping/Swapping Classes  

Wireless Access

Configuring a Laptop w/ Windows XP or Vista
Configuring a Dell Axim PDA
Configuring a Mac

Microsoft Word

Word 2003: General
Word 2003: Using Mail Merge to Create Form Letters

Word 2007: General

Microsoft Excel

Excel 2003: General
Excel 2003: Summing Columns
Excel 2003: Using Charts
Excel 2003: Grouping Rows & Columns

Excel 2007: General

Microsoft PowerPoint

PPT 2003: General
PPT 2003: Slide Transitions
PPT 2003: Adding Timing to Presentations

PPT 2007: General

Microsoft Outlook

Outlook 2007: General