Help Desk and Support

Help Desk
The Help Desk provides online and telephone support to the University community for issues relating to hardware, software, telephones, internet access and email.  Contact the Help Desk for technical support, to obtain software or to report a technical issue.

Call x4357 from any on-campus phone or call 978-934-4357 from the outside.  If you are outside the local area, call (866) 435-7437.

Review our Frequently Asked Questions page.

iSiS Support
Need assistance adding, dropping, or swapping classes; want you check you bill, overview financial aid. iSiS Support documentation and well as video tutorials are available in the Information for - Students section in the iSiS website.

Quick Reference Guides / Tutorials 
Below is a list of quick reference guides available for UMass Lowell applications including email as well as some Microsoft Office products.

EMail

EMail Quick Reference (Outlook Web Access)    
Instructions for Configuring Outlook & Outlook Express     

Wireless Access

Configuring a Laptop w/ Windows XP or Vista
Configuring a Dell Axim PDA
Configuring a Mac

Microsoft Word

Word 2003: General
Word 2003: Using Mail Merge to Create Form Letters

Microsoft Excel

Excel 2003: General
Excel 2003: Summing Columns
Excel 2003: Using Charts
Excel 2003: Grouping Rows & Columns

Microsoft PowerPoint

PPT 2003: General
PPT 2003: Slide Transitions
PPT 2003: Adding Timing to Presentations