Exchange 2010: IT : IT : UMass Lowell

Welcome to the Exchange Upgrade website - your best source for information on the e-mail upgrade to Exchange 2010. Over the 2010-2011 winter break, our e-mail environment will be upgrading from Exchange 2003 to Exchange 2010. We are very excited about the new messaging framework and new features this upgrade brings to us.

Mailbox size increases from 500 MB to 5 GB
An enhanced version of Outlook Web Access providing users with a complete premium experience when using Windows with Firefox or Internet Explorer; and Mac OS X with Safari or Firefox. More information about OWA.
E-mail performance increases due to faster blade servers and state of the art storage devices

Current Status

Date	Event
December 29, 2010	OWA (Outlook Web Access) You will now see a new landing/log-on page, but there are no changes once you log in. Only when your mailbox has migrated to Exchange 2010 will you experience the new OWA features. IMAP/POP3 Effective immediately you must use the new settings for the outgoing smtp server for IMAP and POP3 clients (smtp.uml.edu with port 587, using TLS).
January 10, 2011	Migration Status 1750 mailboxes were migrated this past weekend. The total count is 2017. The total migration time is taking longer than expected due to the number of accounts and messages within those accounts. We will review the time line and communicate any updates to the next group of users we migrate during the weekend of January 21, 2011. Documentation We've updated many documents which describe the new settings for our email environment. Please visit the Faculty and Staff Email Account page.
January 13, 2011	Migration Status We will be adding a migration the weekend of January 14, 2011, which will include mailboxes for users with last names starting with H, T and W. This represents 450 mailboxes. All users will be contacted prior to the migration.
January 24, 2011	Migration Status We migrated 1371 accounts this past weekend making the grand total to 4,053. Users we moved were last names beginning with B, I, J, M, N, R, S, U, X and Y. This represents approximately 88% of the available mailboxes.
January 26, 2011	Migration Status Campus Executive Management and support staff mailboxes will be moved January 25 and January 26, 2011.
January 31, 2011	Migration Status All user and resource mailboxes have been migrated to Exchange 2010.

Key Dates to Remember

Your mailboxes will be moved to the new Exchange 2010 environment on a rolling basis during the month of January 2011. This is primarily due to the sheer number of accounts (4,000) and over 13 million messages. This will minimize e-mail downtime during migration weekend.

Users will receive an e-mail from the UMass Lowell E-mail Services team prior to their mailbox being upgraded. The schedule will appear on the Exchange 2010 Upgrade website. When it’s your weekend to move, a tentative schedule is as follows:

Friday, 6 p.m. – mailbox will be shutdown
Friday, 7 p.m. – mailbox upgrade begins
Saturday, 6 p.m. – new mailbox available

December 29 - 30 2010	All Information Technology Department mailbox moves. Email services intermittent throughout the day.
January 7 - 8 2011	Last names starting with A, C, D, E, F, G, O, P, Q or V
January 21 - 22 2011	Last names starting with I, J, K, L, M, N, S or Z
January 28 - 29 2011	Last names starting with B, H, R, T, U, W, X or Y Executive Management, Deans, Chairs

Please note: The completion dates are tentative and will be adjusted when more information is available.

Potential Impacts to E-mail Client Programs

Some Outlook 2003 users will need to make one small configuration change. Open Outlook 2003 and click Tools, Email Accounts, your e-mail account will be highlighted , click the Change button, select the Security tab, then ensure "Encrypt data between Microsoft Office Outlook and Microsoft Exchange Server" is selected. If you require assistance in making this change, please contact the Help Desk at 978-934-4357 or e-mail: help@uml.edu. See this job aid for instructions (pdf).

IMAP/POP clients will require configuration changes to outgoing mail (SMTP) settings:

Outgoing mail server (SMTP) : smtp.uml.edu
Change the port number from 25 to 587
Ensure checkbox is enabled for SSL encryption
Incoming mail server (IMAP or POP) remains exchange.uml.edu.
All other settings remain the same.

Netscape and Eudora e-mail clients are not supported in Exchange 2010 due to SSL security limitations of these programs. Options include using the web-based email client (Outlook Web App), Outlook, or Thunderbird.

Blackberry phones that utilize the Blackberry Internet Service (BIS) will not be able to connect to the Exchange 2010 environment. If you wish to connect to the Exchange 2010 environment, you will have to synch with the university’s Blackberry Enterprise Server (BES), which requires a Client Access License (CAL) and the Blackberry enterprise data plan. Please contact the Help Desk for more information on connecting to the university BES server.

Frequent Asked Questions (FAQs)

As information becomes more available, please refer to this webpage to find answers to the most commonly asked questions regarding the migration.

top