General Summary (Purpose) of Position
The Head of the Library Systems Department manages the Library Systems office supports all current and future technology needs of the UMass Lowell Library System which includes three separate libraries.
Examples of Duties:
1. Manage the Library’s Systems Office by:
• Overseeing all Library computer systems.
• Supervising Systems office employees.
• Overseeing hiring and training of work-study student assistants.
• Overseeing day to day technical operation of Electronic Resource Center at two libraries.
• Managing remote access to libraries’ electronic resources.
• Investigating and reporting on new technologies.
• Managing inventory of all library hardware.
• Serving as liaison to the University IT department.
• Submitting budget projections for library technology needs.
• Planning technology projects.
• Negotiating pricing for hardware and software and managing software licenses.
• Collaborating in the creation of business continuity plans and procedures.
2. Provide technical support for the Library’s Systems by:
• Administering the Libraries’ Integrated Library System (ILS) and Solaris server.
• Performing maintenance and scheduled upgrades.
• Communicating with ILS providers to resolve problems.
• Investigating new ILS systems or alternatives.
• Executing upgrades of legacy software including enterprise level patching and anti-virus software.
• Planning and implementing new software systems.
• Administering Libraries’ technical requirements for the libraries’ print service.
• Installing, managing and supporting library network consisting of over 175 Macintosh and Windows computers, 10 servers, and 20 printers.
• Supporting and maintaining LanSchool instructional network.
• Providing user training and documentation.
• Maintaining multiple redundant systems to ensure high availability.
• Supporting and maintaining loaner laptops and computers for the Library’s Media Department.
3. Support technical needs of all library departments by:
• Collaborating with Library personnel on technology projects.
• Communicating and training appropriate Library staff on new ILS features.
• Providing technical support for the library webmaster and web committee.
• Serving on Library and University committees as appointed by the director.
4. Promote the University’s commitment to customer service by:
• Building effective partnerships with co-workers throughout the University by freely sharing appropriate information and providing assistance when needed.
• Ensuring optimum service to all internal and external partners in response to all requests for service and information.
• Maintaining an environment that is welcoming to persons of all backgrounds, nationalities, and roles.
MINIMUM QUALIFICATIONS:
• Bachelor’s Degree, Computer Science preferred; Master’s Degree preferred.
• 5 years experience in Systems Administration.
• Previous experience with Endeavor or other Integrated Library System highly desirable.
• 3-5 years supervisory experience.
• Some experience working in a library.
• Working knowledge of a wide variety of information technology applications.
• Proficiency in the SQL and/or other computer languages.
• Programming experience.
• Demonstrated strong interpersonal and communication skills (written and oral).
• Ability to work independently or as part of a team.
• Ability to organize work and to work well under pressure.
• Ability to work evenings as necessary.
• A job offer for this position is contingent upon a satisfactory response to a Criminal Offender Record Information (CORI) check and review.
Initial review of applications will begin April 21, 2008.
Supervision Received: Reports to the Head of Access and Technical Services
Printer Friendly