Service Request Form

UMass Lowell uses a self-service request system called CAMIS to process and review work orders in a timely and efficient manner.  UMass Lowell employees may use their user name and password to logon to CAMIS below, but do not need to add "" after their user name.  Example:  ronald_smith, NOT

Non Urgent or Repair requests

Browser recommendations: Please use Internet Explorer when submitting requests.

Learn more about using the CAMIS system by reading Service Requests Procedures.

UML Email

Urgent Service Requests

For urgent requests (i.e., no power, water leaks, roof leaks, no heat) contact Facilities Management’s Service Center at 978-934-2601.

Key Requests

To request a key(s), please complete the Key Request Form. Please complete one form for each key holder.

Once completed, please submit via email at, facsimile at 4-3017 or interoffice mail.

You are not required to submit a work order for this request. Once The Facilities Management Department receives a completed Key Request Form, a work order will be completed for you by the Facilities Management Department. An email work order notification will be sent to you. Questions regarding this process may be directed to the Facilities Service Center at 4-2601.