Service Request Form

UMass Lowell uses a self-service request system called CAMIS to process and review work orders in a timely and efficient manner.  UMass Lowell employees may use their user name and password to logon to CAMIS below, but do not need to add "" after their user name.  Example:  ronald_smith, NOT

Urgent Service Requests

For urgent requests (i.e., no power, water leaks, roof leaks, no heat) contact Operations & Services at 978-934-2601, 8 a.m. to 5 p.m., Monday through Friday, after 5 p.m. contact University Police at 978-934-2394.

Key Requests ***new process***

To request a key(s), please complete the Key Request Form. Please complete one form for each key holder.

Once completed, please submit via email at, facsimile at 4-3017 or interoffice mail.

You are not required to submit a work order for this request. Once The Facilities Management Department receives a completed Key Request Form, a work order will be completed for you by the Facilities Management Department. An email work order notification will be sent to you. Questions regarding this process may be directed to the Facilities Service Center at 4-2601.

Non Urgent and Repair requests

Browser recommendations: CAMIS works best in Internet Explorer and Google Chrome. If you are using Mozilla Firefox, the latest version is not compatible so an older version would need to be downloaded.

Learn more about using the CAMIS system by reading Service Requests Procedures.