Printer FriendlyThe UMass Lowell Ombuds is an impartial observer appointed by the Chancellor to help resolve the problems that may develop in the university community. The Ombuds is particularly helpful with a problem that has not been resolved through other channels. Students normally should contact the Ombuds Office only after discussions with faculty, department chair and/or the college dean.
Communications with the ombudsperson are confidential. The ombudsperson does not replace any University appeal procedures, but provides an additional source of information and assistance with rules, procedures, and regulations of the campus. The ombudsperson will listen to your concerns, investigate the issue, discuss options, and provide information that answers your questions or puts you in contact with someone who will assist you. The ombudsperson will help you identify options for resolving problems and does not take sides.
The ombudsperson cannot intervene in formal procedures or reverse decisions by University officials. The Ombuds Office is one additional way that the university attempts to be responsive to the needs of each member of the campus community.
To contact UMass Lowell's Ombudsperson:
Dr. Alan Jay Lincoln
(978) 934-3400