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Frequently Asked QuestionsBike Shop FAQs I already have a bike. Does Campus Recreation offer any services I can use? Rec-Cycles FAQs What kinds of bikes do you have? I already have a bike. Does Campus Recreation offer any services I can use? Our full service bicycle repair shop offers repairs, tune-ups, free assessments, and parts sales. We have special pricing for UMass Lowell students. Full list of repair services (pdf). On this site, we offer an area map (pdf) showing distances and calories burned between locations on campus. When should I bring my bike in? Hours of operation: Monday - Friday 1 p.m. - 5 p.m. You can bring your bike in for service during our shop hours, or drop it off at the welcome desk at any time and one of our bike shop staff will contact you. How does it work? Once you bring your bike in, our shop staff will assess the bike on safety and mechanical issues that it might have. They will give an estimate on price and time. Single day turn around is typical, but could take several days depending on high demand. What kinds of bike parts do you sell? We offer the full line of parts and accessories from Action Bicycle. Typical shipping time is within one week. We offer special UMass Lowell pricing. How much does it cost? We offer very good prices on services and parts to the UMass Lowell University Community. We believe that the easier it is for students to get their bikes on the road again, the more bikes we will have on campus. Full list of prices on services (pdf). What kinds of bikes do you have? We have mountain-style bikes with fat, smooth tires for fast rolling and no punctures. All bikes come with racks. You can borrow a pannier (bags that can be attached to a bike rack) if you'd like to do grocery shopping or bring things along for a day trip. Helmets are available (and encouraged) for all riders. All equipment checked out must be returned prior to the Campus Recreation Center closing the day you borrow the bike. There is a $20/day late fee. All fines must be paid before borrowing again. Anyone not returning a bike will be charged a $800 replacement fee. A hold will be placed on the borrower's university account and he or she will not be allowed to register for classes without paying the replacement fee. What happens if there's a problem with my bike? Mechanics from UMass Lowell perform weekly tune-ups on our fleet. They're able to take care of most problems. If a bike is significantly damaged while you are riding it, we may ask you to help cover the cost of repairs. NOTE: you agree to this in the Rec-Cycles Waiver (pdf). What should I do if a bike is stolen while it's checked out to me? If your Rec-Cycle is stolen, return the key to the Campus Recreation Center and inform the staff member on duty that the bike was stolen. You will also have to file reports with UML security and the Lowell Police Department. Can you offer any safety tips?
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