Frequently Asked Questions

Bike Shop FAQs

I already have a bike. Does Campus Recreation offer any services I can use?
When should I bring my bike in?
How does it work? 
What kinds of parts do you sell?
How much does it cost?

Rec-Cycles FAQs

What kinds of bikes do you have?
How long do I get to keep a bike?
What happens if there's a problem with my bike?
What should I do if a bike is stolen while it's checked out to me?
Can you offer any safety tips?

I already have a bike. Does Campus Recreation offer any services I can use?

Our full service bicycle repair shop offers repairs, tune-ups, free assessments, and parts sales. We have special pricing for UMass Lowell students. Full list of repair services (pdf).

On this site, we offer an area map (pdf) showing distances and calories burned between locations on campus. 

When should I bring my bike in?

Hours of operation: Monday - Friday 1 p.m. - 5 p.m.

You can bring your bike in for service during our shop hours, or drop it off at the welcome desk at any time and one of our bike shop staff will contact you.

How does it work?

Once you bring your bike in, our shop staff will assess the bike on safety and mechanical issues that it might have. They will give an estimate on price and time. Single day turn around is typical, but could take several days depending on high demand.

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What kinds of bike parts do you sell?

We offer the full line of parts and accessories from Action Bicycle.  Typical shipping time is within one week. We offer special UMass Lowell pricing.

How much does it cost?

We offer very good prices on services and parts to the UMass Lowell University Community.  We believe that the easier it is for students to get their bikes on the road again, the more bikes we will have on campus. Full list of prices on services (pdf). 

What kinds of bikes do you have?

We have mountain-style bikes with fat, smooth tires for fast rolling and no punctures. All bikes come with racks. You can borrow a pannier (bags that can be attached to a bike rack) if you'd like to do grocery shopping or bring things along for a day trip. Helmets are available (and encouraged) for all riders.

How long do I get to keep a bike?

All equipment checked out must be returned prior to the Campus Recreation Center closing the day you borrow the bike. There is a $20/day late fee.  All fines must be paid before borrowing again. Anyone not returning a bike will be charged a $800 replacement fee.  A hold will be placed on the borrower's university account and he or she will not be allowed to register for classes without paying the replacement fee.

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What happens if there's a problem with my bike?

Mechanics from UMass Lowell perform weekly tune-ups on our fleet. They're able to take care of most problems. If a bike is significantly damaged while you are riding it, we may ask you to help cover the cost of repairs. NOTE: you agree to this in the Rec-Cycles Waiver (pdf).

What should I do if a bike is stolen while it's checked out to me?

If your Rec-Cycle is stolen, return the key to the Campus Recreation Center and inform the staff member on duty that the bike was stolen.  You will also have to file reports with UML security and the Lowell Police Department.

Can you offer any safety tips?

  • Wear a helmet. Most serious bicycle injuries involve head injuries that might have been avoided if the rider had worn a helmet. Wear one that fits and which meets the latest certification standards.
  • Be visible. Brightly colored clothing and lights are your best friends when riding in traffic. Riding at night is inherently dangerous and inadvisable. Ride as if invisible even with lights and reflectors.
  • Be predictable. Motorists are watching for other motorists and pedestrians, not quick-moving bicycles. Ride where you'll be seen and accounted for. Counter to intuition, sidewalks are often the most dangerous places to ride due to the number of intersections with driveways and streets.
  • Share the road. Remember that legally you are like a motor vehicle and must obey the same laws as a motorist. Ride with traffic and use hand signals.
  • Carry a cell phone or change in case of emergencies.

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Campus Recreation Center - 100 Pawtucket Street, Lowell, MA 01854
Phone: 978-934-2348 Fax: 978-934-3041 Hours Directions Contact Us