Standard Operation Procedures

Employee Relations

All members of UMass Lowell EMS are expected to treat each other as professionals. When on duty, all EMTs are expected to conduct themselves in a professional manner. Any criticism or mistakes will not be discussed in the presence of the patient. If drastic mistakes are made however, criticism should be delivered with tact and discretion so as not to upset the patient or embarrass the EMT.

In addition to extending professional courtesies to UMass Lowell EMS members, likewise, each EMT must also extend such courtesies to EMTs and Paramedics of responding ambulance crews, as well as hospital personnel. Public disputes among emergency workers are unacceptable, harming both our public image and our public confidence. If conflicts between ambulance crews or hospital personnel arise, documentation of the events should be made in an incident report. The Executive Director and/or the faculty advisor should also be informed.

Due to the nature of the profession, conflicts and problems are bound to arise. If there is a problem with another UMass Lowell EMS member, inform either the Executive Director or the faculty advisor. Failure to do so may result in disciplinary action.