The Solution Center Hires Director, Launch on Track

By Tom Taylor and Steve O'Riordan

Tara Torrey has been hired as the director of The Solution Center. The Solution Center is a new office that will bring together the functions of financial aid, registration and billing to improve the student experience. Torrey will start on March 27.

Torrey, who graduated from UMass Lowell in 2004, most recently worked at Granite State College as the director of campus operations. Prior to that, she was the manager of Student Central at Devry University. She is a doctoral candidate at New England College.

With a strong commitment to student service, solid managerial experience and background in financial aid, advising and registration, Torrey is an excellent match for The Solution Center. Her energy and enthusiasm for her alma mater made her the perfect choice for this role.

The hiring of the director is a significant milestone in the launch of The Solution Center. Other milestones include:

  • Finalizing website design and content
  • Developing training materials for new staff
  • Selecting technology for case tracking and line management
  • Reviewing all student communications
  • Evaluating business processes
The Solution Center website will launch June 1, 2014 and the physical space in University Crossing will fully open in November 2014.