Jose Guerrero

Jose Guerrero, Information Technology

Jose Guerrero, Information Technology

Desktop Support Specialist
Phone:
978-934-4768
Fax:
978-934-4012

Office:
University Crossing, Suite M50


Biosketch

Jose provides Tier 2 technical support and assistance to our campus community with a wide variety of multi-platform software, hardware, wired and wireless devices.  Jose ensures that issues are resolved and downtimes are minimized.  Jose works closely with faculty and staff and facilitates requests for new computer equipment making the necessary recommendations based on UMass Lowell standard and recommended computer configurations.  Jose assists with the Computer Replenishment Program as well as departmental technology acquisitions. Jose is responsible for processing and tracking I.T. assets within the Help Center ticketing system (Web Help Desk) and maintains communications with our campus community and external vendors. 

Jose received a Bachelor’s degree from Salem State University in Business Administration with a concentration in MIS and is currently working on his MBA with concentration in MIS from UMass Lowell.