IT Security Alert

Email Account Alert

Due to many compromised email accounts, we are forced to reset your email account password.  

Effective immediately, you will not be able to access most campus applications or services until you have changed your password.  Please go to the myPassword page and select  "Change my password".  Your new temporary password is in the following format:

  • The letters "Ums" followed by the eight digits of your iSiS ID, which can be found on your UMass Lowell ID card.  
  • For example, if your iSiS ID is 12345678, your password would be: Ums12345678.
  • Passwords are case sensitive.

If you need further assistance, please contact the UMass Lowell Help Center at 978-934-4357.

For more detailed information please reference the message from UMass Lowell CIO, Michael Cipriano below:

Letter from UMass Lowell CIO, Michael Cipriano

Before our anti-virus software was able to block their receipt a number of fraudulent e-mail messages were received last week by members of the University community.  These messages, with the subject line that read “Important Message,” suggest that the user’s profile was expiring, and directed the user to a fake website where it asked for the user’s email address and password.  The fake website appeared to look like an official UMass Lowell login screen.

These types of attacks, called “phishing”, are growing in number around the globe. It only takes one compromised user account to expose the entire UMass Lowell email system, and allow the perpetrators to send outgoing SPAM using the ‘’ domain name.  This can place our email system on ‘blacklists’ which results our legitimate email not getting delivered to recipients.  It can take several days to correct the problem.

Such was the case last week, when several users responded to the most recent phishing attack. As a result, we are now ‘blacklisted’ by many major email carriers, institutions and companies. Many of our emails are not being delivered.  To remediate, we are asking some UMass Lowell email users to immediately change their passwords.

Shortly, users who have been impacted will be receiving an alert via RAVE, the UMass Lowell alert messaging system with instructions on how to proceed.

If you require assistance, please contact the UMass Lowell Help Center at 978-934-4357. Due to the current situation, the Help Center will be open to assist with password issues from 8:30 a.m. – 5:00 p.m. Saturday and Sunday.

Michael Cipriano, CIO
University of Massachusetts Lowell