Training Classes and Workshops

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Lasting Impressions Workshop: Providing Excellent Customer ServiceThe University of Massachusetts Lowell is committed to creating a quality service environment that encourages excellence, mutual respect, open communication, informed decision making, innovative problem solving and accountability. At every point of contact, we can make a positive difference. This workshop will provide you the opportunity to explore the components of excellent service and explore, discuss and practice skills that will support the university's commitment to provide excellent service.WAN-3051/13/2016 9:00 AM - 12:00 PM
Leading Effective Meetings

In this workshop, participants will review how to plan and conduct successful interactive meetings, identify the different types of meetings, review how to structure a meeting to obtain the most effective results, determine ways to keep meetings focused and on track and practice the skills needed to keep groups focused and on task.

WAN-3058/18/2016 9:00 AM - 12:00 PM
Performance Planning & Evaluation Program (for Managers)Performance Planning and Evaluations are a shared responsibility for both managers and staff, and are a key component of performance management development. Performance management is an ongoing process that facilitates the planning, coaching and evaluating employee performance. This program will review the process, evaluation tool, and goal setting.WAN-3051/20/2016 2:00 PM - 4:00 PM
UCC-1552/3/2016 9:00 AM - 11:00 AM
WAN-3052/17/2016 2:00 PM - 4:00 PM
UCC-1553/2/2016 9:00 AM - 11:00 AM
Performance Planning & Evaluation Program (for Staff)Performance Planning and Evaluations are a shared responsibility for both managers and staff, and are a key component of performance development. This program will highlight the performance evaluation process and share strategies for you to take an active role in this process.WAN-3051/27/2016 2:00 PM - 4:00 PM
UCC-1552/10/2016 9:00 AM - 11:00 AM
WAN-3052/24/2016 2:00 PM - 4:00 PM
UCC-1553/9/2016 9:00 AM - 11:00 AM
Search Committee TrainingIn this training, participants will gain an understanding of roles and operating principles of the Search committee as well as understand how a strategic search process is conducted.UCC-49012/3/2015 2:00 PM - 4:00 PM
UCC-1551/6/2016 9:00 AM - 11:00 AM
WAN-3052/4/2016 2:00 PM - 4:00 PM
UCC-1553/4/2016 9:00 AM - 11:00 AM
WAN-3054/7/2016 2:00 PM - 4:00 PM
UCC-1555/5/2016 9:00 AM - 11:00 AM
WAN-3056/3/2016 2:00 PM - 4:00 PM
UCC-1557/13/2016 9:00 AM - 11:00 AM
WAN-3058/4/2016 2:00 PM - 4:00 PM
UCC-1559/9/2016 9:00 AM - 11:00 AM
UCC-15511/3/2016 9:00 AM - 11:00 AM


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