Benefited Employees

Employee Assistance Program

The Employee Assistance Program (EAP) is a UMass Lowell-sponsored program to provide employees with confidential assistance with stress, substance abuse, family concerns and other personal problems. LifeScope is the name of this program and it is managed by E4 Health with offices in Shrewsbury, MA. 


These benefits are confidential and are available to all benefited faculty and staff, household members of faculty and staff (including roommates) and any immediate family member of faculty and staff who is impacted by the challenges facing the immediate family member.  Immediate family members include parents, grandparents, brothers, sisters and children.  

Online Information

To access the website, log on to

Username is:  UMass Lowell (the space between UMass and Lowell is critical)
Password is:  guest 

The website has many features including a live chat where you can access a work life consultant 24/7.  To learn more about your LifeScope benefit, you can watch a video by clicking on "Program Orientation" on the home page.  To get a full tour of the website, click on "Navigating the Site" on the home page.  

A Full Range of Services is Available at No Initial Cost to Employees
UMass Lowell partners with E4 Health to create a comprehensive employee assistance program that provides professional support for issues that can affect your personal and work life:
Access to Counselors and How to Schedule a Confidential Appointment
A licensed mental health counselor is available 24/7 for urgent situations and in-the-moment support.  If you want to meet face-to-face with a counselor near your home or work, please call LifeScope at 1-800-828-6025 and ask to speak to a counselor.  Remember they are available 24 hours a day, 7 days a week.  

  More About Confidential Personal Counseling
LifeScope provides confidential in-person assessment and short-term counseling by local professionals for any issue that causes concern. There is no cost for up to three sessions per concern whether you are faculty, staff, household member of a UMass Lowell employee or immediate family member of a UMass Lowell employee. Ninety-nine percent of referrals are made to mental health professionals who take your insurance. This allows you to continue to work with this clinician after the third visit and to use your health plan to cover all or part of the fees for additional visits. The EAP clinician may also assist you by providing additional resources and referrals to meet your needs. 

  Legal Consultation Services
UMass Lowell employees are eligible to receive a free 30-minute telephone consultation with an attorney. If you are in need of representation by an attorney, you will be referred to an attorney by specialty. When you meet this attorney, the first 30 minutes are free and if you decide to retain this attorney, he/she will reduce his/her rate by 25%. Covered areas include:
  • Personal and family services
  • Financial matters
  • Real estate
  • Criminal matters
  • IRS issues
  • Consumer credit services
  • Estate planning
  Consultations regarding your employer are not included. 

Financial Consultation Services
UMass Lowell employees are eligible to receive a free 30-minute telephone consultation with a certified financial professional on these topics: 
  • College funding
  • Charitable giving
  • Life insurance needs
  • Retirement planning
  • Deferred compensation
Referrals to certified financial planners can also be provided, if requested.

  Budget and Debt Consultation Services
Facing budget and/or debt problems? Call LifeScope and you will speak to a Budget Debt Counselor who will assist you with your concern.  These counselors have experience helping people put together sensible budget plans and providing advice about handling debt problems and identity-theft issues.  If you need the protection and services of a budget debt plan, the counselor on the phone will assist you in finding a local organization that provides such a service.  

  Work/Life Referrals
The EAP will help you locate child and/or elder care and other services. You also can receive information on becoming a parent, school-aged decisions, special needs, college preparation and planning, relocation and a host of other topics

Online Resource
The EAP website is your online toolkit for managing problems in your life anywhere, anytime, as long as you are connected to the Internet. You will find tools to help with behavioral health, financial, legal and work issues. To log in, use UMass Lowell as the username and the password is guest.

Management Consultation
LifeScope provides guidance and coaching for supervisors on effectively handling difficult employee interactions, talking about work performance and maintaining positive, productive work environments. Initiate a management consultation by calling a dedicated line.  This line is called the MRC line and the number is 1-877-267-1585.  The phones will be answered by an EAP Senior Consultant.

Critical/Traumatic Incident Response Services
A full range of EAP services are available to help address the impact of traumatic events in the workplace – for example, coworker’s serious illness, death or suicide, a threatening or violent incident in the work setting or a natural or man-made disaster. The EAP professionals will support your team through facilitated discussions and on-site consultations.  To access these services, call LifeScope's MRC line, which is 1-877-267-1585.