Service Request Procedures

Service Request Procedures

The following is a list of service request procedures:

  • Click on Service Requests located on the left hand menu.
  • Enter UMass Lowell username and password. Click on continue.
  • Select a site page; click on service requests.
  • Display service requests page: click on create service request (it is found in the lower right corner).
  • Confirm requester page: fill in any extra information then click next.
  • Select a Service page: choose locksmith services or new web request.
  • Enter Service Details:
    • Fill in "Work Title" (e.g Building-Room number).
    • Fill in "Description of Work" (details of request).
    • Click "next".
  • Location page:
    • Click on site button; click on UMass-Lowell-Lowell or LOW02.
    • Click on building button, then click on your building name. Note: floors and rooms are not required.
    • Click "next".
  • Review your information and then click finish.
  • You can now hit Logout in upper right corner.