Operations & Services

Locks & Keys

Playing a critical role in the university’s security efforts, the Locks & Keys department is dedicated to making the UMass Lowell campus a secure environment for learning, living and working. They are responsible for the maintenance and repair of doors, locks, keys, door closures and automatic door openers. It also works with all departments and colleges to ensure that all locks and keys work as expected and to limit the number of keys issued for each area.

Recent special projects include a new proprietary lock and key system that will enhance the university’s ability to secure rooms and buildings and ensure the integrity of assigned keys. Keys for this system can be made only by the university’s locksmith.

How You Can Help Keep UMass Lowell Safe

Keeping the UMass Lowell community safe requires everyone’s cooperation. We ask that all students, faculty and staff keep these safety steps in mind:

  • Do not allow unauthorized persons to gain access to University facilities
  • Do not prop doors open
  • Do not provide your keys to others
  • Use common sense

Service Requests

To request lock or door services submit a Service Request.  

For urgent requests, contact the Facilities Management Service Center at 978-934-2601.

Key Requests

To request a key please submit a Service Request, be sure to make note of the work order number assigned, then complete a Key Request Form with the assigned work order number from the Service Request Form and submit to facilities@uml.edu.