Policies and Procedures

Accidents and Emergencies

Office of the Provost

All accidents within the University including work-related injuries must be reported. A special phone extension, 2911, has been established for this purpose and is staffed 24 hours a day in the University Police Office, Ball 125, North Campus. An "outside" line is also available 24 hours a day for calls to the University Police: 978-934-2394.

The UMass Lowell Student Health Services is equipped to handle minor injuries and illnesses. The Health Service Office is located in the McGauvran Student Union Building, 3rd floor, South Campus (x4991) and is open 8:00 a.m. to 4:30 p.m., Monday through Friday. When the Health Services Office is closed, students, faculty and staff are directed to emergency departments described below:

Saints Memorial Medical Center/St. John's/East Campus, Hospital Drive - Lowell, MA: 978-458-1411

Lowell General Hospital, Varnum Avenue - Lowell, MA: 978-937-6161

In case of a medical emergency, call x2911 and give your name, location, the number of persons involved and the nature of the emergency. Give your telephone number and do not hang up until all necessary questions have been answered. The dispatcher answering the phone will call for medical assistance and an ambulance, if necessary. Someone should stay with the victim and apply first aid if necessary until assistance arrives. The University has 24 hour, seven days a week, first responders are available through University Police by calling x2911.

If the victim appears emotionally distraught or has attempted suicide, call Dr. Noel Cartwright directly at x4331 from 8:30 a.m.-5:00 p.m. weekdays or through the University Police at other times.

There are emergency outdoor telephones located at:

North Campus:

  • The corner of Sparks and Riverside Street in the parking lot.
  • Riverside Lot in the faculty parking area.
  • Lower section of Riverside Lot near the athletic field.
  • The entrance to the Quadrangle at the Southwick Building.
  • Behind Lydon Library on Standish Street.
  • University Avenue bus stop.
  • Donahue Parking Lot.

South Campus:

  • The Lovejoy Lot (2).
  • Corner of Solomont Way and Broadway Street.
  • Behind Durgin Hall (along Pawtucket Street).
  • Along the driveway behind Dugan Hall.
  • Three in Riverview Parking Lot.
  • Behind Coburn Hall.

There are 42 emergency call boxes located in the lobbies of all buildings on all campuses. These telephones and boxes reach the University Police directly. For the most effective response, do not call outside agencies directly (i.e. fire department, ambulance, etc.) The University Police Department will coordinate the necessary response by calling x2911.

In case of fire, pull the nearest alarm and call x2911. Be prepared to give the location and extent of the fire. Do not hang up until all questions are answered. Follow the Fire Safety Evacuation Plan.

All work-related injuries must be reported immediately to the Director of Human Resources at x3560.