Training & Organizational Development

Mission
Our mission is to improve the overall experience of our students by providing all UMass Lowell employees opportunities to improve their professional and personal performance. The training and development function contributes to a high-performing UMass Lowell workforce by analyzing needs and designing, developing, and delivering relevant personal, professional, and quality-of-work-life programs. Believing that an investment in employee development is an investment in UMass Lowell’s future, we are committed to supporting the professional and personal development of our employees.

Tools for Workplace Effectiveness

• Hiring Process Training
• Service Excellence Skill Training
• Preventing Violence in the Workplace
• Handling Challenging Customer-Service Situations
• Communication and Conflict Resolution Skills
• Communication Styles  

Management and Supervision

• Supervisory Leadership Development Program
• Performance Management Training
• Working Through Change
• Handling Difficult Conversations/Personalities
• Time and Priority Management
• Situational Leadership
• Team Meeting Facilitation Training
• Legal Issues Update
• Myers-Briggs Type Indicator Workshops
• Managing Student Workers

Professional and Organizational Development Services

• Customized Workshops and Consultation
• Retreat Planning and Facilitation
• Team/University-wide Meeting Facilitation
• Employee Development and Coaching

Special Programs/Celebrations

• New Staff/Faculty Welcome and Orientation
• Staff Recognition and Appreciation
• Retirement Planning

Work Life/Personal Life Balance

• Employee Assistance Program - Wellness Corporation
• Fitness and Wellness Programs
  

For additional details, please contact Lee Ann Alden or call 978-934-3458.

To register for any of the programs above please contact: Vera Preston at 978-934-3596.

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